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Uat Analyst
3 months ago
**Who We Are**
- Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.4+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
- We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset—their home. Our passion for empowering customers to confidently run their households is what drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse Super’—Successful, United, Progressive, Empathetic, Reliable. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that they’re in this together, to stay on course.
- Located at our office in Naperville, IL or Mt. Laurel, NJ, our office environment is a key driver of our company culture and employee experience. A regular in-office HYBRID model is required (generally in office Tues/Wed/Thurs. and remote M & F).
**Position Summary**
**Responsibilities**
- Collaborate with business analysts, stakeholders and end user representatives to understand business requirements and impacts to existing business processes
- Develop and execute UAT test plans, test scenarios and cases based on business user workflows and requirements acceptance criteria.
- Coordinate UAT activities, including scheduling test cycles, engaging ‘real world’ business users for testing, and ensuring UAT timelines are met.
- Coordinate with other UAT testers across business functions including marketing, back-office operations, call center, finance, field service, claims and business development.
- Execute UAT test cases, document test results, and identify and report defects or issues using the defect tracking system.
- Coordinate with development teams to ensure timely resolution of defects and retest fixed defects.
- Engage and test alongside end users throughout the UAT process, soliciting their feedback and providing guidance.
- Provide regular status updates on UAT progress, test results, and any issues or risks to project stakeholders.
- Ensure any Business operational changes resulting from new changes are properly identified and communicated to stakeholders.
- Ensure End user training readiness.
- Prepare comprehensive UAT documentation, including test scripts, test data, and test reports.
- Demonstrate a strong understanding of Software Development Life Cycle and specifically QA process and test methodologies.
- Supports the UAT Test Manager and Project Manager in managing functional User Acceptance Testing activities on multiple projects and threads of work, concurrently.
**We're Excited if This is You**
**Experience and Qualifications of the Role**
- 5+ years of experience with 3+ years progressive experience in documenting technology and business systems test plans, test cases and user stories.
- Strong understanding of software development life cycle (SDLC) and testing methodologies.
- Experience in creating UAT test plans, test cases, and test scripts.
- Familiarity with defect tracking systems and experience in defect management.
- Excellent analytical and problem-solving skills.
- Attention to detail and ability to work independently or as part of a team.
- Good communication skills - ability to analyze and solve in coordination with IT departments.
- Excellent time management skills - Ability to prioritize workload amongst multiple initiatives with mínimal guidance.
- Highly Organized
- Attention to detail.
- Creative problem solving.
**Computer Skills Needed to Perform this Job**
- Proficiency in Microsoft O365
**Education**
- Bachelor’s degree in computer science, mathematics or any related degree (or relevant experience required)
**Competencies**
Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effec
