Parts Counterperson-koons Mercedes of Catonsville

4 weeks ago

Catonsville, United States Asbury Full time

About Asbury
Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

he Parts Counter Associate is responsible to sell parts to all customers, over the counter, through the shop, or on the phone.
- Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
- Inform customers of companion part requirements while ensuring the customer is exposed to the full product line
- Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed
- Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
- Review body shop estimate to be sure the parts that are ordered are correct and all pricing is in line with the estimate when applicable
- Pull and fill orders from stock
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention
- Notify all necessary parties when special ordered parts have been received
- Pull orders and ensure sure all parts are tagged with customer names and job number
- Follow department policy and instructions on the special ordering of parts, plus S.O. aging
- Follow up on back-ordered parts and replenishes assigned inventory daily
- Maintain a prompt, efficient and timely flow of paperwork
- Makes sure all internal requests for parts are billed on service repair order
- Verifiy will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
- Receive payment from retail customers or obtain credit authorization
- Assist outside sales representatives with their orders
- Excellent communication and customer service skills, and able to maintain a professional image and demeanor
- Ability to multi-task in a fast paced environment
- Strong computer & phone skills is required (Internet, MS Outlook)
- Proficient in CDK is a plus
- Degree in automotive technology or military equivalent experience
- Bi-lingual is always a plus
- Must be at least eighteen years of age
- Must have a valid Driver’s License
- Must be able to pass pre-employment screen (background and drug test)

**Company Benefits**:Pay and Recognition**:

- Semi monthly pay
- Paid holidays & paid time off
- Deferred Holiday Pay Match
- Paid training

**Insurance / Retirement**:

- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match

**Learning, Tuition Assistance and Career Development**:

- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours

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