Technical Training Specialist

4 weeks ago

Morton Grove, United States Xylem Full time

Join Xylem in the global mission to #LetsSolveWater As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Your Role: Xylem seeks to hire a Technical Training Specialist that will be responsible for the creation and delivery of new and existing training materials for various channels, including customers, partners, and internal teams.

Essential Duties and Responsibilities:

- Create and deliver training materials to sales channels and end customers during multi-day training events.
- Work cross
- functionally to gather requirements for new training content.
- Manage content for internal and external facing education and training sites.
- Track and compile training feedback.
- Monitor the effectiveness of current training programs and help create strategies for improved training experiences.
- Coordinate the scheduling of training events.
- Create and update education and training team process documentation.
- Up to 50% travel required to deliver training in multiple locations (primarily in our training facility in the Chicago, Illinois metro area).

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

- Bachelor's degree in education, engineering, training, or related field or equivalent work experience required.
- 1-2 years of direct experience creating and delivering training to multiple audiences, including external customers and channel partners.
- Proficiency in MS Office suite required.
- Experience with LMS content management systems and L&D content creation tools such as Articulate.
- Organizational and time management skills to include the ability to prioritize multiple projects.
- Ability to develop strong working relationships with channel partners, sales personnel and other internal stakeholders.
- Excellent written and verbal communication skills.

Preferred Qualifications:

- Hands-on experience with water systems, including pumps, hydronic and steam system design, operation, and troubleshooting is strongly preferred.
- Articulate 360 proficiency preferred by not required.
- Membership in industry organizations such as ASHRAE, APSE, Hydraulic Institute, or US Green Building Council

DAY IN THE LIFE: In this role, you will work primarily in an office setting and the physical demands may include but not limited to light lifting up to 25 lbs. In addition, this role will require travel up to 50% to deliver training in multiple locations (primarily in our training facility in the Chicago, Illinois metro area).

Salary range:
$91,500.00 - $164,500.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.
- At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology #XylemCareers #GlobalImpact #WaterInnovation

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