Operations Manager

2 weeks ago

Joliet, United States Communications Test Design, Inc. Full time

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

This independent, hands-on manager will be responsible for staff productivity, including training and instructing on department processes, motivating, and counseling as needed. In many cases, the responsibilities of this individual will include oversight of multiple departments and functional areas within the branch operations. Achievement of all service level commitments to CTDI’s customer will also be a critical component of this manager’s daily and on-going responsibilities.
- Responsible for overseeing all operations within the branch.
- Accountable for the financial performance of all of the operations within the branch.
- Supervises and motivates personnel, up to 75 people.
- Support and enforce safety, company policies and procedures and SOP of operations staff
- Manage reports, statistical analysis, and daily P&L reporting.
- Ensure that quality standards are consistently met.
- Complete employee attendance records and monitor for adherence to policy. Prepare corrective actions when necessary.
- Communicates with various levels of CTDI Corporate management and customers to ensure that customer expectations are met and issues are resolved to include all service level commitments.
- Provide input of ideas for continual process improvements as well as implementation of new processes.
- P&L responsibilities as well as participation in the daily P&L call with Corporate management.
- Manages and motivates personnel.
- Train, motivate, and support leadership team in all areas of company and company and departmental procedures and expectations.
- Coach and council employees on performance deficiencies and document as required.
- Monitors all expenses and on time delivery performance.
- Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws.
- Ensure compliance with all building security requirements set forth by CTDI and its customers
- Other duties as assigned

**Required Skills**:

- Proven operations experience within a high volume and fast paced environment
- Excellent leadership, coaching and ability to motivate and development employees.
- Proactive problem solving ability.
- Strong project management ability.
- Excellent communication (written and verbal), organizational and analytical skills.
- Ability to communicate effectively with all levels of management including excellent customer interaction.
- Proven teambuilding and interpersonal skills with the ability to motivate others.
- Effectively handle a heavy workload, prioritizing work and meeting deadlines.
- Background in distribution preferred but not necessary.

**Required Experience**:

- BS Degree in Operations, Supply Chain or related field is preferred.
- Minimum 3+ years of management experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment) including experience working with P&L/budgets.
- A strong technical background is preferred
- Experience with Kronos a plus
- Experience managing temporary staff is a plus.
- CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination._

This position does not qualify for visa sponsorship.

**California Residents Only**:
**Communications Test Design, Inc. Employee Privacy Notice**
- Last updated January 1, 2023_

This Employee Privacy Notice (“**Privacy Notice**”) describes the collection, use, and sharing of your personal information through the course of your tenure with Community Test Design, Inc. (“CTDI,” “we,” “us,” or “our”) and its subsidiaries and affiliates.
- **APPLICABILITY OF PRIVACY NOTICE**

This Privacy Notice applies to personal information collected from personnel of CTDI. The term “**personnel**” includes U.S. employees and those that work on a non-permanent basis, such a temporary and contract workers, independent contractors, consultants, and interns.

**HIPAA Notice**
- **COLLECTION AND USE OF PERSONAL INFORMATION**

During the course of your tenure with CTDI, we collect personal information about you, as well as personal information related to your spouse, dependent(s), or family member(s) (collectively, “**dependent

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