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Boat Club Manager
3 months ago
Gulfstream Boat Club is looking for a friendly and professional Office Manager to coordinate day-to-day operations of an established, successful, premium boat club. You will act as a resource for our members and guests, provide concierge-style customer service, assist with member reservations, club tours, membership sales, manage the location team, and maintain the integrity of our fleet.
**About The Job**
- You will manage member and guest relations
- You will manage a small team and their schedules
- You will interact and engage with our members, guests, and the public
- Assist members with reservations, requests, membership sales and renewals
- Provide club tours for potential members and guests
- Prepare and update membership agreements and accounts ensuring accuracy and validity of information
- Monitor daily reservations, staff schedule & maintain fleet service schedule
- Assist on the docks and assist dockhands as needed
- Must be available to work at least one weekend day and holidays excluding Easter, Thanksgiving, Christmas Eve, and Christmas Day
**Skills & Experience**
- 2-4 years as an office manager, office administrator, or relevant front office experience
- Experience in luxury hospitality, high-end hotels, or private membership clubs
- The ability to manage a team including their schedules
- The ability to multitask, handle, organize, and prioritize multiple requests
- Time management, the ability to manage to your own workload and your team's
- Utilizing a CRM to monitor and manage sales and inquiries, alongside the Sales Team and General Manager
- Customer service with a focus on creating positive experiences
- Excellent organizational skills
- Analytical abilities and aptitude in problem-solving
- Excellent written and verbal communication skills
- Previous experience in luxury hospitality, membership clubs and resorts, and concierge-style service is preferred
**Compensation will include a base salary and bonus opportunities based on club performance.**
Pay: $50,000.00 - $60,000.00 per year
**Benefits**:
- Paid time off
Experience level:
- 2 years
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Application Question(s):
- Do you have experience in luxury hospitality or high-end customer service?
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Office management: 2 years (required)
License/Certification:
- Driver's License (required)
Ability to Commute:
- Palm Beach Gardens, FL 33410 (required)
Work Location: In person