Client Service Specialist Administrator
3 weeks ago
Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves._
- We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits._
Our Newest Opportunity:
The Client Service Specialist/Admin role supports the account service staff which includes Client Service Specialist, Account Managers and/or Benefit Consultant by assisting with day-to-day client projects including processing eligibility, billing and enrollment audit support, EDI discrepancy review and management and additional administrative functions that are designed to improve and enhance workflows, timeliness, and client responsiveness. Includes additional tasks as directed by Client Services Specialist Manager.
Essential Duties and Responsibilities (include but are not limited to):
- Processes eligibility (new hires, terms, QLEs) with the carriers in a timely manner
- Runs reports from Ben Admin systems on a regular basis to identify changes for processing
- With oversight by the Client Service Specialist, Account Manager or Benefits Consultant, updates census, policy/product information and commissions for all accounts and policies within D365
- Follows-up on service issues and tracks through D365 cases
- Assisting clients with billing discrepancy resolution (within scope of duties as a non-licensed contributor)
- Performs client audits as necessary and as directed by Client Service Specialist, Account Manager or Consultant
- Reviews and manages the EDI discrepancy reports for assigned clients
- General administrative duties
- Ensure the protection and security of a consumer’s personal, confidential and identifiable information in a
- professional and responsible manner, according to the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA)
- Contributes to overall team goals and objectives through team participation and the sharing of individual skills and strengths
- Other duties as requested or assigned.
Qualifications, Skills and Requirements:
- Strong attention to detail
- Positive, can-do attitude
- Self-motivated, flexible and disciplined
- Ability to work independently as well as in team environment
- Excellent verbal and written communication skills
- Strong, organizational and time management skills, ability to multi-task, and impeccable follow-through.
- Professionally and adeptly resolve issues while under pressure.
- 2+ years’ applicable job experience, preferred
- Ability to thrive in fast-paced production environment
- Prior experience in broker agency or benefit administration firm, preferred
- Familiarity with insurance carrier websites, preferred
- Proven track record in customer service; preferred
- Embodies the OneDigital Way - optimistic, invested, responsive, trustworthy, strategic, and relentless, while using fresh-thinking and personal service to provide clients peace of mind.
- Proficient in Microsoft suite including Microsoft Word, Excel and Outlook
Education, Training and Experience:
- 1-2 years’ applicable job experience, preferred
- Proficient with Microsoft Office products, required
- Prior experience in broker agency or benefit administration firm, preferred
- Familiarity with insurance carrier websites, preferred
- Proven track record in customer service, preferred
- Bachelor’s Degree, preferred
Other:
The typical base pay range for this role nationwide is $28 to $31 per hour.
Your base pay is dependent upon your skills, education, qualifications,
professional experience, and location. In addition to base pay, some roles are
eligible for variable compensation, commission, and/or annual bonus based on
your individual performance and/or the company’s performance. We also offer
eligible employees health, wellbeing, retirement, and other financial benefits,
paid time off, overtime pay for non-exempt employees, and robust learning and
development programs. You will receive reimbursement of job-related expenses
per the company policy and may receive employee perks and discounts.
Thank you for your interest in joining the OneDigital team
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