Dispatch Assistant

3 weeks ago


Houston, United States Summit Moving and Storage Full time

**DISPATCH ASSISTANT - **Bilingual**

We are a provider of moving and storage solutions, dedicated to exceptional service and customer satisfaction. We are looking for an intelligent and versatile **BILINGUAL** **DISPATCH ASSISTANT** with a positive and professional demeanor to support our operations and customer service department. Must be able to work inside and outside in an office-warehouse environment. Bilingual English/Spanish required, moving industry, dispatching, logistics, or scheduling experience.

**RESPONSIBILITIES**
- Assist scheduling and dispatching moving crews for daily assignments.
- Communicate, provide instructions and updates to moving crews.
- Monitor the status of ongoing moves, address any issues that arise.
- Assist with customer job confirmations and scheduling details.
- Maintain accurate records and documentation in CRM software.
- Maintain accurate records of all inventory and dispatch activities.
- Collaborate with the operations team, optimize routes and schedules.
- Provide excellent customer service, answer client inquiries and concerns.
- Ensure items are stored securely and efficiently in warehouse.

**QUALIFICATIONS**
- Bilingual, moving industry, dispatching, logistics, or scheduling experience.
- Forklift, vaulting, inventorying, household goods storage, warehousing.
- Must be in great physical shape to lift and move heavy objects.
- Ability to drive and climb in and out of a 26 ft box truck daily.
- Ability to work inside and outside during Texas weather conditions.
- Strong leadership, organizational, communication, multi-tasking skills.
- Ability to work in a fast-paced environment and handle stressful situations.
- Proficiency with computer systems, can quickly learn software CRM.

**ADDITIONAL INFORMATION**
- 1099 Position. $16 per hour. Opportunities for advancement and bonuses.
- Ability to work flexible hours, early mornings, late evenings, Saturdays as needed.
- Must have reliable transportation to commute to Houston, TX 77045 daily.
- Collaborative, supportive, team-centered work environment.

Pay: From $16.00 per hour

Expected hours: 30 - 50 per week

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Application Question(s):

- This job is a 1099 position, pays $16 per hour, requires ability to work flexible hours and Saturdays as the customer needs arise. Is this a good fit for you?
- Are you bilingual, speak both English & Spanish fluently?
- We're located in SW Houston, Zip code 77045. Please check your location. Do you have reliable transportation to commute to this location daily?
- To be successful in this position, this job requires you to have computer skills and be able to quickly learn our moving software. How many years’ experiences do you have using Microsoft office, outlook, and software database?
- This job requires working both indoors in the office and warehouse, as well as outdoors to check inventories in various Texas weather conditions. Can you comfortably meet this requirement?
- This job requires you to be in good physical shape to occasionally lift heavy objects and climb in and out of box trucks. Can you meet this requirement?
- How many years’ experience do you have driving a box truck?

How many years experience do you have using a forklift?
- This job requires excellent communication skills to speak to customers, moving crews, and office staff, speaking with difficult customers, making tough phone calls, and diffusing tense situations over the phone? How many years’ experience do you have in this area?

Work Location: In person



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