Program Assistant

3 weeks ago

New York, United States NYU Langone Health Full time

**NYU Grossman School of Medicine** is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. _For more information, go to _med.nyu.edu_, and interact with us on _LinkedIn_, _Glassdoor_, _Indeed_,_ _Facebook_, _Twitter_ and _Instagram_._

**Position Summary**:
We have an exciting opportunity to join our team as a Program Assistant.

**Responsibilities**:
**Principal Job Responsibilities**:

- Clinic coverage including scheduling visits, greeting patients, assisting with in-person and remote patient visits, and gathering necessary information from patients.
- Work in team with BNOEMC doctors and other staff to provide high quality patient care.
- Answer phones, route calls/messages to appropriate contact, and schedule appointments from intake forms and NYC H+H eConsults in EPIC.
- Help patients navigate the Worker’s Compensation (WC) system, in coordination with clinicians, NY State WC Board and WC attorney offices.
- Support patients’ NYC H+H access to services, resources and quality initiatives.
- Provide administrative support for clinicians, managers and directors.
- Assist with patient outreach and retention efforts, as requested.

**Clinic Responsibilities**
- Obtain consents and outside medical and other records, send out mailings to patients.
- Prep patient encounters in EPIC ensuring that all relevant information for visit is up-to-date including intake questionnaire, referral requests and reports, blood and other test results, letters to employers, occupational environmental exposure reports, WC communications, and medical records from providers outside Bellevue.
- Ensure the appropriate translation services or equipment is in place prior to the start of visit.
- Complete mandated trainings and maintain patient privacy per HIPAA standards.
- Utilize EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care.

**Minimum Qualifications**:
To qualify you must have a High School Diploma is required. Minimum of 1 year related experience in an office setting or the equivalent combination of education and experience.
Effective Oral, written communication and interpersonal skills.
Ability to type at a speed of at least 45 net words per minutes.
Knowledge of standard office practices.
Ability to multi-task while paying attention to details.
Ability to use standard office equipment such as copy machines, multi-line telephones, fax machines.

**Preferred Qualifications**:
Associate Degree or higher.
Bilingual Spanish/English.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $42,100.00 - $52,915.20 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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