Delivery Station Customer Service Associate

2 weeks ago

Crown Point, United States Amazon.com Services LLC Full time

High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, data base searching and instant messenger tools

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:

- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule

Performing the following tasks, with or without reasonable accommodation:

- Carry, lift, push and pull up to 49 pounds
- Frequently push, pull, squat, bend and reach
- Stand and walk during shifts lasting up to 12 hours
- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logístical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.

Crown Point, IN, USA
- Bachelor Degree or equivalent work
- related experience
- Proficiency in verbal and written communication skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

  • Delivery Driver Associate

    2 weeks ago

    Crown Point, United States Decorously Deft Delivery & Transport LLC Full time

    Full-Time Positions Available! Part-Time Positions Available! Paid Training! Amazon Branded Delivery Vehicle Provided Become a Delivery Associate with Decorously Deft Delivery & Transport LLC, delivering packages for Amazon! We need reliable, independent, flexible workers who pay attention to details, can quickly problem solve a wide range of...

  • Customer Service Operator/ HR Assistant

    1 month ago

    Crown Point, United States Opus Full time

    Position Description Serves as Hotline Operator answering inquiries through the Customer Service Hotline, while providing administrative support for department manager and station operations. Benefits package includes: Health, dental, and vision, life, disability, 401(k), and tuition reimbursement. Vacation/Sick time Accrual. Opus is an equal...

  • Customer Service Operator/ HR Assistant

    4 weeks ago

    Crown Point, United States Opus Full time

    Position Description Serves as Hotline Operator answering inquiries through the Customer Service Hotline, while providing administrative support for department manager and station operations. Benefits package includes: Health, dental, and vision, life, disability, 401(k), and tuition reimbursement. Vacation/Sick time Accrual. Opus is an equal...

  • Customer Service Associate

    2 weeks ago

    Crown Point, United States Net Par Full time

    Net Par, established in 2021 in Crown Point, Indiana, redefines the indoor golf simulator experience. Powered by TrackMan, you can play over 200 courses including famous courses such as St. Andrews and Pebble Beach Golf Links. Net Par provides a warm, welcoming, upscale atmosphere where guests feel comfortable and want to return. Follow all company and...

  • Service Associate

    2 months ago

    Crown Point, United States First Merchants Bank Full time

    As part of this role, you will: Provide excellent customer service by: Responding to customer requests for banking transactions. Answering customer inquiries and problems with solutions that meet the customer's current needs. Continually building cus Teller, Associate, Retail, Service, Customer

  • Food Service Associate

    2 weeks ago

    Crown Point, United States Franciscan Health Full time

    Franciscan Health Crown Point 12750 S Francis Dr Crown Point, Indiana 46307 **WHO WE ARE** With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients...

  • Food Service Associate

    4 weeks ago

    Crown Point, United States Franciscan Health Full time

    Franciscan Health Crown Point 12750 Saint Francis Drive Crown Point, Indiana 46307 **WHO WE ARE** With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our...

  • Food Service Associate

    2 weeks ago

    Crown Point, United States Franciscan Health Full time

    Franciscan Health Crown Point 12750 S Francis Dr Crown Point, Indiana 46307 **WHO WE ARE** With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients...

  • Customer Service

    2 months ago

    Crown Point, United States HPC International, Inc. Full time

    Are you a driven, enthusiastic people-person with experience providing excellent customer service? If so, we want to talk to you! HPC is looking for a highly motivated individual with 2+ years professional experience in B2B (business to business) customer service. This is a full-time position, working in our Crown Point Office, Monday through Friday in our...

  • Client Service Associate

    3 weeks ago

    Crown Point, United States Stifel Full time

    Summary The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA(s) communications and...

  • Client Service Associate

    1 week ago

    Crown Point, Indiana, United States Stifel Full time

    Summary The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA(s) communications and...

  • Client Service Associate

    3 weeks ago

    Crown Point, United States Stifel Full time

    Summary The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA(s) communications and...

  • Delivery

    2 months ago

    Crown Point, United States Jimmy John's Full time

    Jimmy John's Delivery Driver's goal is to get that perfectly made sandwich in the customer's hand as quick as can be. We do this by learning the most efficient route, double-checking orders to ensure everything is accounted for, and hustling on our feet (while always being safe and law-abiding while on the street). Our Drivers do great with the small...

  • Delivery

    4 weeks ago

    Crown Point, United States Jimmy John's Full time

    Jimmy John's Delivery Driver's goal is to get that perfectly made sandwich in the customer's hand as quick as can be. We do this by learning the most efficient route, double-checking orders to ensure everything is accounted for, and hustling on our feet (while always being safe and law-abiding while on the street). Our Drivers do great with the small...

  • Delivery

    2 months ago

    Crown Point, United States Jimmy John Full time

    Jimmy John's Delivery Driver's goal is to get that perfectly made sandwich in the customer's hand as quick as can be. We do this by learning the most efficient route, double-checking orders to ensure everything is accounted for, and hustling on our feet (while always being safe and law-abiding while on the street). Our Drivers do great with the small...

  • Delivery

    3 weeks ago

    Crown Point, United States Jimmy John Full time

    Jimmy John's Delivery Driver's goal is to get that perfectly made sandwich in the customer's hand as quick as can be. We do this by learning the most efficient route, double-checking orders to ensure everything is accounted for, and hustling on our feet (while always being safe and law-abiding while on the street). Our Drivers do great with the small...

  • Delivery Driver

    4 days ago

    Crown Point, United States Rosati's Pizza - Cedar Lake, Hobart, Schererville, Crown Point Full time

    Rosati’s Pizza is ‘Chicago’s Greatest Thin Crust Pizza’ company built on family values, work ethic, and teamwork. At Rosati’s, our passion runs deep for our food, our team members, and our customers. Authentic Italian food matched with authentic, genuine people is the Rosati recipe. Most Rosati’s Pizza locations are locally owned and operated by...

  • Delivery Driver

    1 month ago

    Crown Point, United States Rosati's Pizza - Cedar Lake, Hobart, Schererville, Crown Point Full time

    Job DescriptionJob DescriptionRosatis Pizza is Chicagos Greatest Thin Crust Pizza company built on family values, work ethic, and teamwork. At Rosatis, our passion runs deep for our food, our team members, and our customers. Authentic Italian food matched with authentic, genuine people is the Rosati recipe.Most Rosatis Pizza locations are locally owned and...

  • Food Service Associate

    4 weeks ago

    Crown Point, United States Franciscan Health Full time

    Franciscan Health Crown Point 12750 Saint Francis Drive Crown Point, Indiana 46307 **WHO WE ARE** With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our...

  • Client Service Associate

    2 weeks ago

    Crown Point, United States Stifel Financial Full time

    The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processi Client Service, Associate, Financial Advisor, Service, Processing, Branch Manager, Retail