General Manager

5 days ago

Orlando, United States ARK Hospitality Full time

**Seize the chance to lead a dynamic team in Orlando, FL**

ARK Hospitality owns and operates hotels throughout the United States. Our company offers health, vision, and dental insurance; a 401K match; paid time off; and other benefits in an effort to put our people first. If you are looking to be a part of a team whose vision is to positively impact the people and the world around them, then we are the team for you.

***:
ARK's General Managers play a vital role in the well-being of our hotels, and our company as a whole. Our General Managers are proactive problem-solvers, lead by example, and continuously encourage their team members. General Managers are responsible for coordinating all day-to-day operations at our property to ensure everything runs smoothly. ARK Hospitality places great trust in our General Managers and views them as important members of a cohesive leadership team.

This position is primarily responsible for overseeing all aspects of Property Management in accordance with ARK Hospitality's vision, mission, and core values. Those aspects include maximization of financial performance, guest satisfaction, and staff development within established quality standards. The General Manager is also responsible for the hiring and training of all hotel staff. As a leader, the General Manager must be a self-starter and understand the position requires 24-hour availability.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
Core duties and responsibilities include the following. Other duties may be assigned.
- Recruit, train, mentor and supervise staff
- Manage budgets and maximize revenues
- Maintain statistical and financial records
- Plan maintenance work, events and room bookings
- Handle customer complaints and queries
- Promote and market the business
- Ensure compliance with health and safety legislation and licensing laws
- Meet daily with each department in the department’s primary work area to check-in with team members within different divisions of the property
- Perform administrative duties in the office such as payroll, bank deposits, and follow up on operational checklists and safety training
- Facilitate a staff training meeting with team members as appropriate to maintain exceptional service level for guests and within the team
- Inspect guest rooms and "back of house" areas to ensure brand and company standards are being met
- Walk/be present on property, especially during shift changes, to ensure daily priorities are communicated, which will equip individuals and the team for success

**ATTENDANCE**:
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

**COMPETENCIES**:
To perform the job successfully, an individual should demonstrate the following competencies:
Intellectual
- Analytical - Designs work flows and procedures.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
- Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal
- Internal and External Customer Service - Manages difficult or emotional situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- External Working Relationships - Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.

Leadership
- Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
- Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
- Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve leadership skills.
- Create a work environment that is respectful of diversity, minimizes turnover and cultivates a culture of leadership development.

Organizational
- _Business Acumen

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