Bilingual Assistant Lead Case Manager

2 weeks ago

Houston, United States Dynamic Service Solutions Full time

**JOB DESCRIPTION**

The Assistant Lead Case Manager (ALCM) is responsible for supporting on the day-to-day operations of the case management department including the timely submission of reunification packets, service plans and other assessments required for the compiling of a comprehensive case file with supporting documentation maintained in physical files. Ensures the creation of strong systems and methods of performance excellence, while supporting the teams to embrace possibilities and develop creative solutions to ensure the demands of the program are exceeded. The ALCM ensures the fidelity of the program components and ensures that systems of accountability exist to sustain the care expectation. The ALCM demonstrates knowledge of and familiarity with the Office of Refugee Resettlement (ORR) policy and procedures relating to the care and supervision of unaccompanied children (UC). This includes knowledge of legal background and authority governing the practice as related to working with unaccompanied children.

**Essential Functions**:

- Responsible for supporting on coordinating case management, safe and timely release services, training new case managers, and supervising the work of other case managers ensuring timely completion of ORR case management requirements.
- Support on general oversight and coordination of case management services.
- Assign cases immediately upon youth’s arrival or the next business day.
- Must perform weekly audits of 10% of the program’s active case files and maintain appropriate documentation to ensure compliance with CFRC, State, and Federal guidelines.
- Review all assessments, Family Reunification Packets and any other documentation or assessments for accuracy of information while ensuring proper spelling and grammar is utilized prior to case manager submission to any stakeholder. Ensure accurate and timely completion of documentation as required by state and federal regulations, to include ensuring that all services provided to youth are documented in the client record and required databases in accordance with state and federal regulations.
- Serve as point of contact for approving initial placements, youth being transferred and for requests for information in coordination with Program Management Team.
- Ensure that case managers properly close all physical and electronic case files upon youth leaving the shelter.
- Prepare and submit weekly case log reports to program staff, local funding source representative and other stakeholders as approved by Program Director.
- Maintain a daily updated list of the status for all cases to ensure that adequate progress is being made.
- Maintain census detailing which children have been discharges and entered the facility as new intakes.
- Ensure that travel arrangements are completed for program staff transporting youth for reunification or transfer purposes (may include booking airfare, hotel, and rental car).
- Ensure that Case Management Significant Incident Reports (SIRs) are submitted within 24 hours upon notification of the incident and that additional reports are submitted to CPS and CFRC’s internal reporting mechanism as required.
- Carry a small caseload for youth that are identified as being high profile or complex cases. Provide case management coverage for cases as needed.
- Conduct initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth.
- Conduct interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter.
- Determine options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable.
- Coordinate with local pro bono attorneys for the timely provision of “Know Your Rights” presentations to youth and ensure youth signs the acknowledgment and receives a copy of the Legal Service Provider list and Notice to Juvenile Aliens in Federal Facilities Funded by DHS or HHS.
- Ensure the timely completion of Initial Intake, Emergency Placement, and Preliminary Service Plans in accordance with CFRC, State, and Federal requirements.
- Ensure the timely submission of the initial Individual Service Plan due within 6 days of the youth’s arrival to the shelter and 31-day updates thereafter in accordance with CFRC, State and Federal requirements.
- Ensure documentation of all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes as required by CFRC, State and Federal contracts.
- Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative.
- Facilitate attorney to client contact as requested by youth.
- Attend Treatment Team and ensures appropriate Case Managers a

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