Lead Case Manager

4 weeks ago

Houston, United States Dynamic Service Solutions Full time

Dynamic Service Solutions, LLC has been a trusted partner in both government and private sector services both here and abroad. We were enthusiastically established to provide exceptional engineering, and staffing services to support critical operations and support innovative technology. Dynamic Service Solutions has successfully blended the unique requirements of each client with rapid-response customer service, quality products, and optimum measurable results. Our strong past performance with Federal Government and engineering industries reflect our unique capacity to empower each client to achieve measurable performance.

**Job Summary**

Responsible for coordinating case management, safe and timely release services, training new case managers, and supervising the work of other case managers ensuring timely completion of ORR case management requirements. The Lead Case Manager provides adaptive leadership through supportive coaching and mentoring to case management and supervisory staff to inspire and encourage our workforce and promote integrity. Lead Case Manager ensures the creation of strong systems and methods of performance excellence while supporting the teams to embrace possibilities and develop creative solutions to ensure the demands of the program are exceeded. The Lead Case manager ensures the fidelity of the program components and ensures that systems of accountability exist to sustain the treatment expectation. The Lead Case Manager demonstrates knowledge of and familiarity with the Office of Refugee Resettlement (ORR) policy and procedures relating to the care and supervision of unaccompanied children (UC). This includes knowledge of legal background and authority governing the practice as related to working with unaccompanied children. The Lead Case Manager will lead the treatment team and facilitate coordination between all disciplines within the program (PSA Compliance, Nurse, Teachers, Residential Counselors, and Clinicians) to ensure timely reunification and safety of youths.

**Essential Functions**:

- Responsible for general oversight and coordination of case management services. This includes responsibility for direct oversight of the case management team.
- Responsible for working collaboratively with program administrators to ensure that the collaborative process between the unit supervisors, case managers and clinical staff occurs on a consistent and on-going basis to ensure that unit programming is developed, implemented and maintained within the lens of integrative treatment design.
- Responsible for ensuring case managers comply with all aspects of youth and sponsor assessment practices, and that the case management team maintains consistent communication with program personnel to promote the positive adjustment of the youth to the program.
- Responsible for coordinating case management services to include the safe and timely release of UC in accordance with ORR policy and procedures.
- Supports development and implementation of service planning to ensure that all youth have access to diverse and meaningful program offerings.
- Provides training for case managers regarding responsibilities within the ChildrenFirst Residential Care Program, including agency, state and federal policy updates and changes.
- Ensures accurate and timely completion of documentation as required by state and federal regulations, to include ensuring that all services provided to youth are documented in the client record and required databases in accordance with state and federal regulations.
- Maintains regular contact with various outside stakeholders, including assigned case coordinator, client attorneys and client child advocates. Participates in weekly client review meetings with external stakeholders.
- Provides effective communication across departments and programs to ensure consistency of expectations, as well as works effectively as a member of the interdisciplinary team.
- Coordinates with the clinical services staff, specialty services staff and other staff in provision of services and programs for clients through the therapeutic team approach. Advocates for the timely completion of specialized services as needed by the youth, including psychiatric and substance abuse evaluations, to include coordination with community-based resources if necessary.
- Involved in interviewing and onboarding new employees for the department. Integral in the orientation process for case management staff to teach clear expectations of the position and how it fits in the agency, provide ongoing support in the milieu to continue the orientation in the unit.
- To provide case management coverage for cases as needed during periods as needed.
- To effectively provide oversight in the development/implementation of policies, procedures and reports to assure effective department functioning and documentation of activity and performance outcomes.
- Maintain effective working relationships with families, children/youth, c

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