Customer Service Supervisor
3 weeks ago
Overview:
Cambridge Investment Research Inc., one of the nation’s top independent financial solutions firm, is actively looking for a person who has a passion for leadership to join the Service Experience department as a full-time Supervisor in our Phoenix, Arizona office.
Essential Duties:
- Supervise the day-to-day activities of team or teams within a department including but not limited to administering performance reviews, progressive discipline, staffing, ensuring adequate initial and ongoing training, and ensure adherence to company and departmental policies, procedures, and standards
- Drive overall team effectiveness by monitoring morale, work quality, and prioritizing team assignments
- Implement team enhancements in order to continually improve service
- Provide input to management for the budgetary process
- Resolve escalated issues and fill in when necessary by performing regular departmental duties
- Maintain accurate records and document actions for areas managed
Education & Experience:
Four or more years of related experience, education and/or training.
Benefits: Cambridge has competitive benefits and promotes a work/life balance to encourage individual success.
- Premium benefit package including medical, vision, dental, life and long-term disability insurance
- Vacation/sick time
- 401K retirement plan with company matching program
- Profit Sharing Plan
- Eleven paid holidays
You can find more details about our comprehensive benefits package here.
LI-SE1
Certificates & Licenses:
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