![BCM Controls Corporation](https://media.trabajo.org/img/noimg.jpg)
Technical Support Specialist
1 week ago
**Who we are**:
At BCM Controls, we are focused on our people, our culture, and our business. Our goal is to be the “Best Place You Will Ever Work” We are growing and looking to hire great people to support our vision. BCM specializes in building automation, security systems and energy services for commercial, institutional, and industrial clientele. There is no better place to develop your skills, establish a career and make a difference than BCM Controls.
**What we offer you**:
- Market, competitive wages based on experience
- Opportunities for career growth, training, and development
- A recognition culture with dynamic leadership
- Work/Life Balance
- 401(k) plan with company match
- Excellent medical, dental, vision and Rx drug insurance
- Company paid Life and AD&D insurance
- Short and Long-Term Disability Insurance
- Tuition Reimbursement
**What you’ll do**:
Whether you are already in a support role or are interested in making the move, we want to talk to you
The Technical Support Specialist (TSS) is a hands-on position, responsible for troubleshooting hardware and software problems, diagnosing network issues, and providing timely solutions. In addition, the TSS provides Guidance and Technical Support to our BAS Service Engineers, Technicians and Customers. This position requires a motivated person that is detail oriented and enjoys working in a team environment.
- Determine next actions and seek clarity on vague or ambiguous reports from customers.
- Research, identify, develop and recommend corrective measures to address technical issues identified in the field or in-house.
- Help customers maintain the reliability and performance of their systems and address any potential technical problems utilizing fault diagnostics & detection (FDD) platforms and traditional methods.
- Assist Field Engineers with site-specific difficulties during new site commissioning as well as system extensions.
- Assist sales by providing technical recommendations for sales leads and proposals for retrofits, upgrades and or enhancements to existing equipment.
- Responsible for assisting the team with after-hours emergency customer issues when they arise. This is a shared responsibility.
- Conduct extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.
- Beyond the essentials, this role extends to various tasks and special projects.
**Who you are**:
- Knowledge, Skills, and Abilities:_
- Understand complex control systems including diagnosing and troubleshooting networking and integration.
- Ability to troubleshoot, diagnose and repair and/or replace control components and controls systems. Also, the ability to troubleshoot mechanical, HVAC and electrical issues as related to BAS Control Systems operation.
- Extensive knowledge of a variety of electronic or digital controls systems. Andover / Schneider Electric preferred.
- Customer management skills; ability to manage customer relationships, perceptions and expectations.
- Ability to deal diplomatically and communicate effectively (verbally and written) with internal and external customers.
- Ability to work without direct supervision.
- Personal and Professional Attributes_
- Positive attitude, enthusiastic, self-motivated and customer focused.
- Problem-solving and critical thinking skills to provide innovative solutions.
- Ability to work with people with a wide range of technical backgrounds, including senior professional engineers, electricians, IT engineers and personnel, account managers, and sales.
- People-person and team player, enjoying the cross-functional interaction required for this position.
- Insight; ability to gather and make sense of new information.
**Salary: $85K to $110K+ dependent on experience**
**Reports to BAS Service Manager**
***
- BCM Controls provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training._
-
Technical Support Specialist
4 weeks ago
Woburn, United States BCM Controls Corporation Full timeWho we are: At BCM Controls, we are focused on our people, our culture, and our business. Our goal is to be the “Best Place You Will Ever Work!” We are growing and looking to hire great people to support our vision. BCM specializes in building automation, security systems and energy services for commercial, institutional, and industrial clientele. There...
-
IT Support Specialist
4 weeks ago
Woburn, Massachusetts, United States STR Full timeSTR is looking for an IT Support Specialist to join the team and be a key team member in keeping our organization running smoothly. Our IT specialists play a major part in our employee's success by analyzing, troubleshooting, and resolving technical issues in a positive and efficient manner. This specialist will also enjoy solving complex problems and...
-
Technical Support Engineer
4 weeks ago
Woburn, United States Thrive Networks Full timeWill work from Woburn office 3x per week! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our...
-
Technical Support Engineer
4 weeks ago
Woburn, United States Thrive Networks Inc Full timeJob DescriptionJob DescriptionWill work from Woburn office 3x per week!About UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help...
-
Peer Support Specialist
4 weeks ago
Woburn, United States Aware Recovery Care Full timeJob DescriptionJob DescriptionWhy You’ll Love This Peer Support Specialist Job Do you have passion for meeting people where they are and supporting them on their road to recovery? Do you have a passion for coming alongside and supporting people? Want to use your personal experience to make a difference in the lives of those struggling with substance...
-
Peer Support Specialist
4 weeks ago
Woburn, United States Aware Recovery Care Full timeJob DescriptionJob DescriptionWhy You’ll Love This Peer Support Specialist Job Do you have passion for meeting people where they are and supporting them on their road to recovery? Do you have a passion for coming alongside and supporting people? Want to use your personal experience to make a difference in the lives of those struggling with substance...
-
Peer Support Specialist
2 weeks ago
Woburn, United States Aware Recovery Care Full timeJob DescriptionJob DescriptionWhy You’ll Love This Peer Support Specialist Job Do you have passion for meeting people where they are and supporting them on their road to recovery? Do you have a passion for coming alongside and supporting people? Want to use your personal experience to make a difference in the lives of those struggling with substance...
-
IT Support Specialist
1 week ago
Woburn, United States PEAK Event Services Full timeDescription: **About Us** **PEAK Event Services** is proud to be the premier event rental and tenting company in the Northeast! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work that goes into our...
-
PC Network Support Specialist
2 weeks ago
Woburn, Massachusetts, United States Millennium Training Institute Full timeHow to Land a Career in Computer Science The ever-increasing changes in the computer industry have created a demand for people who have the knowledge and skills to install, configure, and troubleshoot microcomputers and networking systems. Students must also be able to readily adapt to changing networking and operating systems environments.Our PC Network...
-
Client Support Specialist
1 week ago
Woburn, United States Morph Management Full timeWe are a brand management firm partnered up with reputable brands to increase their brand visibility nationwide. With the pressure from our high-priority clientele, our company has projected immeasurable growth. Therefore, we want to add a friendly Entry Level Client Support Specialist to our high-performing and energetic team. The Entry Level Client...
-
Accounts Payable Support Specialist
3 days ago
Woburn, United States Bioprocure Llc Full time**_What you'll do:_** As an accounts payable support specialist, you will leave work each day feeling a sense of accomplishment. Youll join a friendly, upbeat group of people on a mission to make our clients accounts payable process as seamless as possible. This is a busy and growing department, and by joining us you will become a valuable and essential...
-
Educator & Family Support Specialist
4 weeks ago
Woburn, United States Communities United, Inc. Full timeWe are pleased to offer the following sign on bonuses for your degree! $500 for a CDA $750 for an Associate’s degree $1,000 for a Bachelor’s degree Upon hire, you will need to provide the official transcripts for your college degree. **Educator and Family Support Specialist **is responsible for classroom support & coverage, family support, outreach...
-
Educator & Family Support Specialist
4 weeks ago
Woburn, United States Communities United, Inc. Full timeAre you looking to join a team of supportive professionals who are invested in each other's success? Do you want to be part of an agency that has helped improve the lives of the children and families it has served for over 50 years? Communities United, Inc. offers generous paid time off for new employees – (includes paid school vacation weeks in December,...
-
R&D Chemical Formulation Technician
2 weeks ago
Woburn, Massachusetts, United States BlackTree Technical Group, Inc. Full timeJob DescriptionJob DescriptionResponsibilitiesThe Manufacturing Production Specialist will be responsible for the day-to-day operation of membrane production. This includes job scheduling, equipment set-up, process readiness, material movement, process & product record creation, and overall readiness of the membrane production work cell.Equipment...
-
Automation Specialist
3 weeks ago
Woburn, United States EHR Services Full timeJob DescriptionJob DescriptionEHR Services has partnered with Covaris, LLC to hire an Automation Engineer in Woburn, Massachusetts. This is an on-site position and the candidate must be comfortable commuting to Woburn, MA.The Covaris technological foundation is based on its proprietary and patented Adaptive Focused Acoustics™ (AFA) technology. AFA enables...
-
Automation Specialist
3 days ago
Woburn, United States EHR Services Full timeJob DescriptionJob DescriptionEHR Services has partnered with Covaris, LLC to hire an Automation Engineer in Woburn, Massachusetts. This is an on-site position and the candidate must be comfortable commuting to Woburn, MA.The Covaris technological foundation is based on its proprietary and patented Adaptive Focused Acoustics™ (AFA) technology. AFA enables...
-
Automation Specialist
2 weeks ago
Woburn, United States Covaris Full timeCovaris, Inc. (www.covaris.com) is a leading provider of innovative sample preparation and laboratory automation solutions for the life sciences and biotechnology industries. With a commitment to advancing scientific research and discovery, Covaris develops cutting-edge technologies that enable researchers to achieve superior results in genomics, proteomics,...
-
Automation Specialist
1 week ago
Woburn, United States Covaris Full timeCovaris, Inc. () is a leading provider of innovative sample preparation and laboratory automation solutions for the life sciences and biotechnology industries. With a commitment to advancing scientific research and discovery, Covaris develops cutting-edge technologies that enable researchers to achieve superior results in genomics, proteomics, and beyond.The...
-
Technical Account Director
4 weeks ago
Woburn, United States iCorps Technologies Full timeDepartment: Management Location: Woburn, MA iCorps Technologies, a leading IT Consulting, Managed Services and Cloud Computing Company, providing strategic leadership, innovative services, and hands-on expertise to businesses. iCorps is ranked as one of the largest IT consulting companies in Massachusetts by the Boston Business Journal. We are a Microsoft...
-
Technical Support Engineer
3 weeks ago
Woburn, United States Thrive Networks Inc Full timeJob DescriptionJob DescriptionWill work from a Thrive office 2x per week!About UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services...