Guest Services Associate

7 days ago

Philadelphia, United States AVE Full time

**Must be available to work the required part-time overnight schedule of Friday and Saturday 11:00pm to 7:00am with flexibility to cover additional shifts as requested.**

**What is a Guest Services Associate at AVE?**

Guest Services Associates are the face of AVE and are responsible for setting a great first impression to residents, clients, prospects, and all other visitors to the community. AVE's top priority is to provide a superior level of service to ensure our residents' needs are met and expectations are exceeded. Our Guest Services team members approach delivering AVE's high standards of service with a positive and enthusiastic attitude each and every day.

**You will thrive in this role if...**
- You are proactive. Guest Services Associates anticipate and address residents' needs and urgently follow up on any questions or concerns as needed.
- You have an eye for detail. You will keep all reservations up-to-date with detailed notes and walk suites prior to guest arrival to ensure all AVE brand standards are met.
- You are highly organized and skilled at multi-tasking. You will be responsible for day-to-day operations at the property, such as creating key cards, logging packages, check-in and check-out procedures, servicing the coffee station, and more.
- You are a team player. You develop and maintain positive and professional relationships and actively contribute to the team achieving AVE's business goals.
- You know and love your community. You will help residents and clients with directions and recommendations for points of interest in your area.
- You have a passion for representing a luxury lifestyle. You will assist with sales efforts by greeting prospects with a smile and serve as a point of contact for VIP corporate clients.

**Requirements**:

- Must have face-to-face customer service experience.
- Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred.
- Strong interpersonal and relationship building skills.
- Professional verbal and written communication skills.
- Detail orientation and excellent organizational skills.
- Ability to problem solve as well as proactively alleviate potential resident concerns.
- Willingness to master and use industry systems and programs (Yardi and/or Oscar experience is a plus).
- Ability to work independently as well as in a team environment.
- #LI-onsite_

**The Perks**
- Fun, positive, and collaborative work environment
- Robust training program and ongoing professional development opportunities
- Comprehensive benefits package including: PTO, medical, vision, dental, and 401k (permanent full-time roles only)
- Enjoy a special day to celebrate in your birthday month each year with **paid Birthday Time Off** (permanent part-time and full-time roles only)
- Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to **paid Volunteer Time Off** each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)
- Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only)
- A career home Tons of potential for long-term career advancement within a rapidly expanding organization

**About AVE**

AVE is a brand of Korman Communities, a fifth-generation, family-owned-and-operated real estate company on a mission to create raving residents Our first-class residential communities offer flexible living solutions - fully furnished apartments for month-to-month stays and contemporary unfurnished apartments for longer lease terms.

Our communities are designed to deliver unparalleled carefree living. We have professional, friendly teams on site to provide exceptional service, complimentary, on-demand, business and resort amenities for convenience, and fun resident events to create a sense of community.

While we own and operate a growing portfolio of best-in-class residential communities nationwide, our most important asset has always been our passionate, dedicated team members. We have a lot of longevity within our team because we commit to team members who embrace our values and promote our reputation for excellence. Many decades ago, we committed ourselves to a value system called QUEST which stands for Quality, Uniqueness, Excellence, Service, and Teamwork. The "S" representing "service," has been the driving force behind everything we do: service to our team members, service to our residents, service to our clients, and service to our communities.

**CCPA/CPRA Disclosure Notice**

Your personal data will be processed for the purposes of managing Korman Communities recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under CCPA 1798.145

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