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Design Shop Advisor

4 months ago

Bethesda, United States Serena and Lily, Inc Full time

**RESPONSIBILITIES**:

- Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
- Acts as brand steward in all interactions with Clients, Designers, Vendors and Co
- workers
- Create a warm, welcoming, inspiring on brand client experience
- Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
- Resolve client needs quickly through swift communication and partnership from leadership
- Drive customer retention and loyalty through order and quote follow up
- Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
- Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
- Other tasks assigned by Leadership

**QUALIFICATIONS**:

- 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
- Excellent communication skills, willingness to engage with clients
- Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
- Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
- A passion for the home design and ensuring an outstanding customer experience
- Willingness to ask questions and seek solutions; a self starter
- Ability to work in a team environment
- Strong sense of personal style

Essential Physical Requirements:

- Ability to process information and merchandise through computer system and POS system.
- Ability to freely access all areas of the store including selling floor, stock area, and register area.
- Ability to operate and use all equipment necessary to run the store.
- Ability to climb ladders.
- Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
- Ability to work varied hours/days to as well as weekends and holidays

**COMPENSATION**:

- $22-25/hr per year is the_ _anticipated starting base pay for this role. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
- Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.