Manager Workforce Planning

3 weeks ago

Bolingbrook, United States Ulta Beauty Full time

Overview:
:
THE IMPACT YOU CAN HAVE

The Manager, Workforce Planning & Insights is responsible for managing the day-to-day operation of the workforce management product suite and connected systems, including labor standards, volume and labor forecasting, schedule optimization, timekeeping, absence management, accruals, and analytics. This leadership position demands a unique blend of functional and technical skills, and is accountable for developing tools, reporting, and processes to aid in the analysis and continuous improvement of forecast accuracy, schedule effectiveness, and risk mitigation. The role also has cross-functional responsibilities, partnering closely with field leadership and business stakeholders to influence actions that result in a simplified end-user experience, enhanced operational efficiencies, and adoption of workforce management processes through effective data mining, analysis, synthesis, and compelling narratives.

The Manager, Workforce Planning & Insights is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):

- Manage the workforce management (WFM) platforms used for forecasting, scheduling, and reporting labor, including system administration, data analysis, reporting, and ongoing product lifecycle support.
- Lead all daily activities related to the forecasting, allocation, and scheduling of labor planning for stores, proactively collaborating with Operations and Finance partners to validate the reasonableness of applied labor standards and manage workload capacity.
- Create and maintain models and dashboards for ongoing analysis of workforce metrics, identifying opportunities for efficiency and growth.
- Implement data mining techniques to extract valuable insights from workforce data, identifying trends, patterns, and anomalies that impact operations and strategy.
- Synthesize complex data findings into actionable insights, determining key drivers of workforce efficiency, engagement, and productivity.
- Leverage data insights for strategic workforce planning, forecasting, and optimization to align workforce capabilities and capacities with business objectives.
- Design and deliver high-impact presentations that are tailored for executive audiences to convey complex data in an understandable and visually engaging manner by clearly communicating findings, insights, and recommendations.
- Utilize storytelling to present data insights compellingly, crafting narratives that highlight challenges, opportunities, and the impact of proposed strategies on the organization.
- Identify and implement opportunities for process and efficiency improvements within workforce operations.
- Offer training and support to teams on using analytics tools and interpreting data, fostering a culture of data literacy within the organization.
- Partner with Workforce Training and Compliance team to define, capture, and analyze compliance data, as well as assist with the development of training materials and processes to enhance end-user adoption.
- Serve as a resource for workforce management-related field inquires and determine root cause to identify potential gaps in processes or documentation.
- Develop a highly engaged team; accountable for achieving quantifiable results while maturing the Store and Services Operations organization.
:
THE ESSENTIALS FOR SUCCESS

**Education**
- Bachelor's degree in business, business analysis, data science, operations management, or related field of study.
- 7+ years of relevant work experience in workforce management/business operations.
- Professional certification in human resource management (PHR/SPHR or SHRM-CP/SCP) and/or project management (PMP) are desirable assets.

**Experience**
- Hands on experience with UKG Pro WFM, Kronos Workforce Central (WFC), Workforce Analytics (WFAN), or other industry-leading workforce management software platform.
- Adept in forecasting workforce needs, developing scheduling optimization strategies, and aligning workforce plans with business goals.
- Advanced analytical experience, coupled with demonstrated ability to comprehend and interpret ambiguous data, communicate findings, and propose recommended action(s).
- Demonstrated project management planning and execution experience, coupled with a proven track record of leading projects to obtain tangible business results.

**Skills**
- Proficiency in statistical analysis and predictive modeling techniques to forecast workforce trends and inform planning efforts.
- Strong command over data analytics and management tools (e.g., SQL, Python, R) and data visualization platforms (e.g., Power BI, Tableau).
- Ability to consolidate disparate data into coherent, actionable information through advanced data processing and analytical techniques.
- Exceptional communication skills to articulate data-driven insights and recommendations to non-technical stake

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