Customer Relationship Liaison

4 weeks ago

Elmsford, United States Apria Healthcare LLC Full time

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after 30 days of employment
- Employee stock purchase plan
- Tuition reimbursement
- Development opportunities to grow your career with a global company

**JOB SUMMARY**

This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Acts as a single point of contact for a specific account or accounts.
- Responds to customer needs, concerns and complaints in a timely manner.
- Consults with clients and referral sources on products and necessary equipment.
- Obtains all documentation to be scanned and batched at the Branch.
- Manages all follow-up functions with the account, post set-up.
- Oversees all transactions coming from a specific account(s), including all referral sources.
- Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
- Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
- Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
- Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
- Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
- Assists medical groups and/or other provider groups to understand the products and services available under the contract.
- Assists in the utilization process as well as transitioning members related to capitation switch outs.
- Coordinates patient services with physicians and medical groups.
- Identifies and develops strategic relationships within the institution that will enhance patient care.
- Participates in the institution’s quality assurance/performance improvement initiatives as requested.
- Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
- Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
- May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
- Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.
- Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
- Operates a Personally Owned Vehicle (POV) and/or company vehicle (non-CDL) in accordance with the essential job functions.
- Sets-up and delivers home healthcare products and services.

Hourly Pay - $26.19 -$38.47

**OTHER DUTIES**
- Performs other duties as required.

MINIMUM REQUIRED QUALIFICATIONS

**Education and/or Experience**
- High School diploma required
- At least 2 years of related experience
- Must be at least 21 years of age or older at the time of hire.
- Demonstrated ability to build and maintain solid working relationships with internal and external customers.
- Learn and comply with all Department of Transportation, Transportation Safety Management (TSM) and POV requirements applicable for the safe and complaint use of Apria vehicles and POVs.
- Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
- Geographically located within the assigned territory.

**Certificates, Licenses, Registrations or Professional Designations**
- Must Poses a Valid Driver’s License

**SKILLS, KNOWLEDGE AND ABILITIES**
- Business Acumen
- Problem Solving/Analysis
- Communication Proficiency
- Personal Effectiveness/Credibility

**Computer Skills**
- Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

**Language Skills**
- English (reading, writing, verbal)

**Mathematical Skills**
- Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data

**PHYSICAL DEMANDS**

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job in

  • Clinical Liaison

    4 weeks ago

    Elmsford, United States Upstate HomeCare Full time

    Job DescriptionJob DescriptionRN Clinical Sales Liaison Growing Home Infusion Company seeks exceptional Clinical Sales Liaison (RN) to grow in the Dutchess, Putnam, and Westchester Counties. Job Summary:The Clinical Sales Liaison is responsible for generating acute infusion patient referrals. (TPN, antibiotic, inotropic, nutrition) The Liaison will provide...

  • CLINICAL LIAISON

    1 week ago

    Elmsford, NY 10523, USA, United States Upstate HomeCare Full time

    RN Clinical Sales Liaison Growing Home Infusion Company seeks exceptional Clinical Sales Liaison (RN) to grow in the Dutchess, Putnam, and Westchester Counties. Job Summary:The Clinical Sales Liaison is responsible for generating acute infusion patient referrals. (TPN, antibiotic, inotropic, nutrition) The Liaison will provide cross functional collaboration...

  • Customer Service Sales Associate

    2 weeks ago

    Elmsford, United States Richard Allen Inc Full time

    Job DescriptionJob DescriptionWe are seeking to hire a full-time Customer Service Sales Associate.A DAY IN THE LIFE OF A CUSTOMER SERVICE SALES ASSOCIATE:As a Customer Service Sales Associate, you are the primary contact for our clients. You start each day excited to establish new relationships while continuing to nurture existing ones. By meeting with our...

  • Territory Sales Manager

    7 days ago

    Elmsford, United States Bray Architects Full time

    Territory Sales Manager - Chemical & PetrochemicalJoin the Bray International Team!Location: Territories include Albany, NY, Connecticut, and North JerseyAbout Bray International: Bray International is a premier manufacturer of flow control products, leading the industry with innovative solutions and a team dedicated to excellence. With a significant...

  • Territory Account Representative/Account Manager-Upper Orange County-Will Train

    24 hours ago

    Elmsford, United States New York Blood Center Full time

    Overview: At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse...

  • Territory Account Representative/Account Manager-Upper Orange County-Will Train

    2 weeks ago

    Elmsford, United States New York Blood Center Full time

    Territory Account Representative/Account Manager-Upper Orange County-Will Train Job Locations US-NY-Elmsford Job ID 2024-6299 Category Sales Minimum Rate USD $56,732.40/Yr. Maximum Rate USD $56,732.40/Yr. Work Location Type Physical Overview At New York Blood Center, one of the most...

  • Territory Sales Manager

    4 weeks ago

    Elmsford, United States Bray International, Inc. Full time

    Posting Details Posted: March 28, 2024 Full-Time Salary: $168,700 USD per year Locations Showing 1 location JT Lynne Representatives 350 Executive Blvd Elmsford, NY 10523, USA JT Lynne Representatives 350 Executive Blvd Elmsford, NY 10523, USA New Jersey - Remote EE's New Jersey, USA New Jersey - Remote EE's New Jersey, USA ...

  • Territory Account Representative/Account Manager-Upper Orange County-Will Train

    2 weeks ago

    Elmsford, United States New York Blood Center Full time

    Territory Account Representative/Account Manager-Upper Orange County-Will TrainJob Locations US-NY-ElmsfordJob ID 2024-6299Category SalesMinimum Rate USD $56,732.40/Yr.Maximum Rate USD $56,732.40/Yr.Work Location Type PhysicalOverviewAt New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating...

  • Specialty Representative

    2 weeks ago

    Elmsford, United States Upstate HomeCare Full time

    Specialty Representative Growing Home Infusion Company seeks exceptional Specialty Representative to grow our Westchester, Dutchess, and Putnam territories. Job Summary: The Specialty Representative is responsible for generating Specialty infusion patient referrals. (Gammagard, Gamunex, Hizentra, etc.) The representative will provide cross functional...

  • Arborist Sales Representative

    4 weeks ago

    Elmsford, United States Bartlett Tree Experts Full time

    **Overview**: If you enjoy working outdoors in a professional and safe environment, consider a career with Bartlett Tree Experts! At Bartlett, we value a strong culture of excellence in safety, scientific research, lifelong learning, and career development. Bartlett Tree Experts is currently seeking a full-time Arborist Representative to join our growing...

  • Membership Sales

    3 weeks ago

    Elmsford, United States Anytime Fitness - Pleasantville, NY Full time

    Job DescriptionJob DescriptionJob Summary:The Membership Sales & Manager at Anytime Fitness in Pleasantville, NY will be responsible for driving membership sales and managing the day-to-day operations of the club. This individual will act as the primary point of contact for customers, ensuring their needs are met and providing exceptional customer service....

  • Specialist -Procurement

    7 days ago

    Elmsford, United States New York Blood Center Full time

    Specialist -Procurement Job Locations US-NY-Elmsford Job ID 2024-5907 Category Procurement Minimum Rate USD $30.00/Hr. Maximum Rate USD $34.00/Hr. Work Location Type Physical Overview At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on...

  • Seasonal Overnight Delivery Driver

    2 weeks ago

    Elmsford, United States PCF Full time

    WORK SCHEDULE Overnight Hours; Weekends Required; Scheduled hours 28/week JOB SUMMARY This is a temporary, non-exempt position requiring some experience in PCF Center operations or other related business operations experience. Under the direction of the Distribution Center Manager (DCM) or Assistant Distribution Manager (ADM), performs the manual labor...

  • Warehouse and Delivery

    4 days ago

    Elmsford, United States PCF Corp. Full time

    WORK SCHEDULEOvernight Hours; Weekends Required; Scheduled hours 28/weekJOB SUMMARYThis is a temporary, non-exempt position requiring some experience in PCF Center operations or other related business operations experience. Under the direction of the Distribution Center Manager (DCM) or Assistant Distribution Manager (ADM), performs the manual labor aspects...

  • Product Coordinator

    4 weeks ago

    Elmsford, United States Two's Company Full time

    Job DescriptionJob DescriptionPURPOSE:To develop and deliver the right product, at the right time while creating value for our customer, increasing sales and maintaining the company’s competitive advantage.SCOPE:Successfully take product from concept to commercialization.RESPONSIBILITIES:Work closely with Product Manger and support all aspects of the...

  • Territory Account Representative/Account Manager-Upper Orange County-Will Train

    2 weeks ago

    Elmsford, New York, United States New York Blood Center Inc Full time

    Overview: At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse...

  • Territory Account Representative/Account Manager-Bronx/Manhattan

    1 week ago

    Elmsford, New York, United States New York Blood Center Inc Full time

    Overview: At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse...

  • Territory Account Representative/Account Manager-Rockland County-Will Train

    3 weeks ago

    Elmsford, New York, United States New York Blood Center Inc Full time

    Overview: At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse...