Patient Relations Coord Ii- Safety and Compliance

4 weeks ago

Brunswick, United States MaineHealth - Corporate Full time

The Patient Relations Coordinator II manages patient complaints and grievances in a timely and collaborative manner with proper documentation, ensures that patients are kept informed while complaints are processed, maintains a system for tracking patient complaints and reporting to regulatory agencies as appropriate, helps enhance patient and family experience by serving as a resource and collaborating on improvement projects, and coordinates organization-wide efforts to address salient trends in patient complaints and grievances.**Strong customer service skills, communication (verbal and written) skills a must.**

**Required Minimum Knowledge, Skills, and Abilities (KSAs)**Education**:Associate’s degree with at least five years of relevant healthcare experience OR bachelor’s degree with at least three years of relevant healthcare experience required.-
**License/Certifications**: N/A-
**Experience**: See "Education"-
- Knowledge of CMS regulations about patient complaints and grievances preferred-
- Familiarity with performance improvement tools and concepts, e.g., plan-do-study-act, preferred-
- Proficiency in Microsoft Office suite or equivalent preferred-
- Familiarity with electronic health records preferred-
- Effective verbal and written communication skills-
- Strong critical thinking skills and attention to detail-
- Collaborative and team oriented**Additional Information**

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

Location: MaineHealth - Integ QS - Pat Safety and Comp

Schedule: Full Time, Day Shift, 32

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