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Head Teller/customer Service Representative

4 months ago

Canton, United States Bank of Canton Full time

Must have a minimum of three years of Teller experience

**Responsibilities**:
Oversees the administration of the teller line and provides exceptional service to all customers. Maintains current knowledge of all bank products and services. Ensures appropriate service is provided to all customers through tellers.

Contributes to the attainment of branch product and service goals through monitoring of teller’s cross sales and referral activity. Sells and cross-sells all bank products. Participates in branch promotions and contributes towards branch product and service origination goals. Provides customers with investment option information and makes referrals to Investment Specialists.

Works with all employees to ensure that the branch meets established internal and security audit requirements. Follows all established policies regarding opening and closing procedures, dual control (i.e., ATM balancing, night depository processing, accessing vault cash, and other security directives.

Performs CSR duties, as needed

**Competencies**:

- Strong attention to detail.
- Excellent verbal &written communication skills.
- Strong customer and results orientation.
- Ability to be an effective team member.
- Ability to interact at all levels and across diverse cultures.
- A desire to help or serve both internal and external customers, to understand and meet their needs.
- Ability to identify customer needs, recommend appropriate products and services and close sale.
- The Bank of Canton is proud to be an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities._
- Equal Opportunity Employer/Affirmative Action Employer_

Pay: $18.00 - $24.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Wellness program

Experience level:

- 3 years

Schedule:

- Evenings as needed
- Monday to Friday
- Weekends as needed

Ability to Relocate:

- Canton, MA 02021: Relocate before starting work (required)

Work Location: In person