Communications/customer Service Coordinator Iii

2 weeks ago

Valencia, United States College of the Canyons Full time

**Description**:
The Santa Clarita Community College District/College of the Canyons is seeking a** full-time Communications/Customer Service Coordinator III in the Public Information, Advocacy, External Relations and District Communications division.**

**Salary Placement**:
**Salary placement **will be on **Range 34 **of Classified Represented Salary Schedule B.

**Initial salary step placement for new employees is customarily at step 1, 2, or 3** ($6,128.00/ $6,499.00/ $6,863.00 per month) of this 20-step salary range.**

**Probationary period **for new Classified employees is six months. **Work year **is 12 calendar months. The **normal workweek **for this position is **40** hours. Paid holiday, discretionary, and sick time are provided. Ten vacation days accrue during the first year of employment. **A regular work schedule will be assigned, with the ability to occasionally work a flexible schedule as needed with supervisor approval.**

**Who We Are**:
**Who We Want**:
**Position Description**:
Reports to and under the direction of the Director of District Marketing, Creative Media, and Content Strategy, performs a variety of technical, fiscal, operational support, and liaison functions pertaining to the communications center. Leads other communications/customer service staff, and coordinates front-line communications between the district, the college and the public, providing a wide range of information. Assists with development and maintenance of the district’s public image through a quality customer service orientation, performing triage on incoming inquiries and projecting a positive public relations image. Performs other related duties as assigned.

**Example of Duties**:
**Essential Duties**:

- The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this class._
- Coordinates the day-to-day operations of the college communications center, including a communications data computer, the telecommunication system and front-line reception area and mailroom; receives and routes incoming calls, operates the college’s on-campus radio system module at the Communication Center and Mailroom and makes proper telephone connections and transfers.
- Directs routine activities of the communications center staff in the absence of the Director. Develops and coordinates the schedules of communications center staff, arranging for continuous coverage, including scheduling coverage during vacation, illness and emergency leaves. Keeps the Director of District Marketing, Creative Media, and Content Strategy informed of schedules, technical and operational issues.
- Provides supervision, training, and work direction to other Communications/Customer Service Technicians, relief operators, and hourly workers.
- As the very first point of contact for the public, provides a welcoming tone and a sense of “quality customer service” to all who call or visit the college. Acts as the information center for the campus. Maintains a directory of information. Answers inquiries from the general public and assists the public by providing information, directions to offices and to persons from whom the public may receive assistance.
- Utilizes district software to assist with class cancellation and notifications to students outside of the Instruction department’s normal business hours.
- Interprets and disseminates information about district policies, procedures, and regulations to staff, students and community members who call or stop by the Communication Center and Mailroom.
- Programs ACD electronic phone book and compiles regular reports to determine call activity for Communication Center and Mailroom and various departments. Generates monthly accounting reports on departmental mailing expenses.
- Determines and organizes work priorities, performs multiple tasks in a timely fashion with accuracy, self-initiates appropriate tasks and works independently in the absence of supervisor. Accepts significant office support responsibilities.
- Coordinates closely with the telecommunications engineer who handles equipment installation, maintenance and programming to ensure telecommunication console is accurate and operational.
- Collates and distributes materials; develops files and maintains records. Maintains and arranges for supplies for and repair and maintenance of communications office equipment, including mailing, telephone and fax equipment.
- Receives, sorts, and processes incoming and outgoing mail, which can include weighing and metering outgoing mail. Inputs and maintains information using applicable district databases, creates and maintains mailing lists, class schedule files, directories, and office hours webpage. Handles inquiries about targeted, direct and bulk mailing, directs, assists and oversees preparing mail. Functi

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