Current jobs related to Helpdesk Support Coordinator - New York - SMCP

  • Helpdesk Support Specialist

    1 day ago

    New York, New York, United States Solera, Inc. Full time

    Job Title: Helpdesk Support Representative/Virtual USA Company Overview: Solera is a global leader in data and software services that transforms the vehicle lifecycle into a connected digital experience. We also provide products and services to protect life's other most important assets: our homes and digital identities. The Role: We are seeking a highly...

  • Helpdesk Support Specialist

    3 weeks ago

    New York County, New York, United States Fenergo Full time

    About FenergoFenergo is a leading provider of Client Lifecycle Management (CLM) solutions that digitally transform how financial institutions, asset management, and fintech firms onboard and manage clients throughout their client lifecycle.Its software digitally orchestrates every client journey from initial Know your Customer (KYC) and client onboarding,...

  • Helpdesk Support Specialist

    1 week ago

    New York, New York, United States Touro University New York Full time

    About the RoleThe Touro University Helpdesk is seeking a skilled and detail-oriented individual to join our team as a Helpdesk Specialist. In this role, you will be responsible for providing exceptional customer service to faculty, staff, and students across the Touro University System.Key ResponsibilitiesRespond to and resolve requests from various...

  • Helpdesk Supervisor

    3 months ago

    New York, United States Priority Groups Full time

    Job DescriptionJob DescriptionJob Title: Helpdesk SupervisorPay Rate: $45 per hourSchedule: Monday to Friday (9:00 am to 5:00 pm)Job Description:The Helpdesk Supervisor shall have at least three (3) years of experience working in ahelpdesk environment as a helpdesk technician/analyst.Job Responsibilities:? Supervise the daily operations of the helpdesk,...

  • Helpdesk Support Specialist

    3 days ago

    New York, New York, United States Touro University New York Full time

    Job Title: Helpdesk SpecialistJob Summary:The Touro Helpdesk Specialist will provide exceptional support to faculty, staff, and students across the Touro University System. This role involves answering and resolving requests, managing incidents, and working closely with IT specialists and subject matter experts.Key Responsibilities:Respond to requests via...

  • Helpdesk Support Specialist

    10 hours ago

    New York, New York, United States Intrepid Museum Full time

    Job SummaryThe Intrepid Museum is seeking a highly skilled Helpdesk Technician to join our team. As a Helpdesk Technician, you will be responsible for providing technical support to our user community and resolving tickets entered into our Help Desk system.Key ResponsibilitiesProvide technical support to end-users via phone, email, and in-personInstall,...

  • IT Helpdesk Specialist

    8 hours ago

    New York, New York, United States Actus Consulting Group Full time

    Job Title: Japanese Bilingual IT Helpdesk Tier 1We are seeking a highly skilled and motivated IT Helpdesk Tier 1 to join our team at Actus Consulting Group. As a key member of our IT support team, you will be responsible for providing technical assistance to our clients over the phone or via email.Job Responsibilities:Assess and troubleshoot computer support...

  • Helpdesk Engineer

    21 hours ago

    New York, New York, United States Bit by Bit Inc Full time

    Job Title: Dedicated Helpdesk EngineerBit By Bit Inc is seeking a skilled and dedicated Helpdesk Engineer to provide top-notch technical support and customer service to our clients. As a Helpdesk Engineer, you will be responsible for troubleshooting and resolving technical issues, maintaining client IT hardware inventory, and providing user onboarding and...

  • Helpdesk Operations Specialist

    4 weeks ago

    New York, New York, United States EOS Full time

    Job DescriptionJob Title: Helpdesk SpecialistJob Summary:We are seeking a highly skilled and motivated Helpdesk Specialist to join our team at EOS. As a Helpdesk Specialist, you will play a critical role in ensuring the smooth and efficient operation of our organization's information technology infrastructure.Key Responsibilities:Provide technical support to...

  • IT Helpdesk Engineer

    3 weeks ago

    New York, United States Varonis Full time

    IT Helpdesk Engineer NYC office -- hybrid 3x/week The Company: Varonis is a pioneer in data security and analytics, specializing in software for data protection, threat detection and response, and compliance. Varonis protects enterprise data by analyzing data activity, perimeter telemetry, and user behavior; prevents disaster by locking down sensitive...

  • IT Helpdesk Engineer

    1 month ago

    New York, United States Varonis Full time

    IT Helpdesk Engineer NYC office -- hybrid 3x/week The Company: Varonis is a pioneer in data security and analytics, specializing in software for data protection, threat detection and response, and compliance. Varonis protects enterprise data by analyzing data activity, perimeter telemetry, and user behavior; prevents disaster by locking down sensitive...

  • Helpdesk Analyst

    2 months ago

    New York, United States K2 Integrity Full time

    Job DescriptionJob DescriptionK2 Integrity is looking for a Helpdesk Analyst for our Information Technology team in New York. We are seeking a top-performing and highly motivated individual who is team oriented and can easily adapt to a fast-paced environment. Tier I support is the first tier of support and is provided by helpdesk personnel with a lower...

  • Helpdesk Support Specialist

    4 weeks ago

    Cherry Hill, New Jersey, United States Two95 International Inc. Full time

    We are seeking a skilled Helpdesk Support Specialist to join our team at Two95 International Inc. as a Jr. Helpdesk Assistant. The successful candidate will provide top-notch technical support to our clients, ensuring their computer-related devices are running smoothly.Key Responsibilities:Provide Help Desk Level-1 and Level-2 remote support for desktops,...

  • Yardi Database Administrator/HelpDesk

    1 month ago

    New York, United States Douglas Elliman Property Management Full time

    Do not apply if you do not have Yardi experience. Job Summary: We are seeking a versatile Yardi Database Administrator/Helpdesk Coordinator to ensure the smooth operation of our Yardi system and provide exceptional technical support to our users. This role involves managing user settings, security permissions, and menu sets, as well as troubleshooting...

  • Yardi Database Administrator/HelpDesk

    1 month ago

    New York, United States Douglas Elliman Property Management Full time

    Do not apply if you do not have Yardi experience. Job Summary: We are seeking a versatile Yardi Database Administrator/Helpdesk Coordinator to ensure the smooth operation of our Yardi system and provide exceptional technical support to our users. This role involves managing user settings, security permissions, and menu sets, as well as troubleshooting...

  • Junior Helpdesk Services Specialist

    2 days ago

    New York, New York, United States New York State Civil Service Full time

    Job Title: Junior Helpdesk Services SpecialistWe are seeking a highly skilled and motivated Junior Helpdesk Services Specialist to join our team at the New York State Civil Service. As a key member of our IT department, you will be responsible for providing technical support to our end-users, ensuring that they have the necessary tools and resources to...

  • IT Helpdesk Manager/ Supervisor

    1 month ago

    New York, United States Cinter Career Full time $65 - $75

    Job DescriptionJob DescriptionWe are seeking an  IT Helpdesk Manager/ Supervisor Client : Japanese IT Consulting CompanyWorking Location: New York Manhattan area, On-site only (No Remote)Working hours : 40 hours per week Employment Type : Full-time, ExemptSalary : $65~75K per year + BenefitPRIMARY RESPONSIBILITIES:Provide guidance, support, and training to...

  • Helpdesk Technician

    3 weeks ago

    New York, New York, United States Intrepid Museum Full time

    Job DescriptionJob Summary:The Intrepid Museum is seeking a highly skilled and experienced Helpdesk Technician to join our team. As a Helpdesk Technician, you will be responsible for providing technical support to our user community and resolving tickets entered into our Help Desk system.Key Responsibilities:Provide technical support to end-users via phone,...

  • Helpdesk Analyst

    7 days ago

    New York, New York, United States Evolution Recruitment Solutions, USA Full time

    Helpdesk / Service Desk Analyst Job DescriptionWe are seeking a highly motivated and experienced Helpdesk / Service Desk Analyst to join our team at Evolution Recruitment Solutions, USA. As a Helpdesk / Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients and ensuring that their IT needs are met.Key...

  • Helpdesk Specialist

    2 days ago

    New York, United States Touro University New York Full time

    Overview: The Touro Helpdesk agent will answer and assist with requests from faculty, staff, and students from across the Touro University System. The Touro Helpdesk manages incidents and requests for all Institutional areas: Finance, Information Technology, Student Services, and Human Resources. This position is not a technical position. Responsibilities:...

Helpdesk Support Coordinator

4 months ago

New York, United States SMCP Full time

SMCP - Sandro, Maje, Claudie Pierlot

Job Title:
HelpDesk Support Coordinator

**Location**:
SMCP NORTH AMERICA HEADQUARTERS

44 WALL STREET, NEW YORK, NY

Compensation Range:
$27.00 - $29.00 per hour

Status:
Full-time, 40 hours - Overtime eligible

(Base hourly range annualizes at: $56,160-$60,320)

**Who We Are**

SMCP is a prominent global leader in the luxury fashion market, celebrated for its Parisian Chic ready-to-wear and accessories collections. Operating across diverse international hubs, from Shanghai to New York City, our commitment to sustainable growth defines our brand values. With a portfolio comprising four distinguished global brands—Sandro, Maje, Claudie Pierlot, and Fursac—our influence spans 46 countries and 1683 points of sale worldwide. Initially envisioning dressing Parisians, our brands have evolved to make this dream accessible to everyone. In North America alone, we boast 198 locations, ranging from free-standing lifestyle boutiques to leased concession shop-in-shops and off-price outlets. Complementing our physical presence, our eCommerce websites in the US and Canada extend our reach as we continue to shape the future of Contemporary Luxury Fashion across the globe.

**What Sets Us Apart as an Employer in the Global Luxury Fashion Space?**

At SMCP, our distinctiveness as an employer in the global luxury fashion sector lies in our unwavering commitment to Corporate Social Responsibility (CSR). Anchored by three pillars—Product, People, and Planet—our CSR strategy is a testament to our dedication to sustainability and Diversity, Equity, Inclusion, and Belonging (DEIB). Our clearly defined core values, instilled from the top down, form the bedrock of our organizational culture. Here at SMCP, we prioritize the well-being and satisfaction of our 6500 world-wide passionate entrepreneur team members. Our strong financial results are bolstering our appeal as an employer, marking 2021 as our "comeback" year. Add to this mix our uniquely coveted Parisian chic merchandise collections, and you have an employer that not only sets trends in the fashion world but also cultivates a work environment that fosters innovation, diversity, and success. Here at SMCP, passion meets purpose, and together, we redefine the future of luxury fashion.

**Position Overview**:
**What you'll be Doing**:

- Configure and prepare Windows desktops and laptops and administer user profiles.
- Microsoft Windows environment administration and support.
- Monitor Network availability and performance.
- Analyze and recommend ways to improve the efficiency of service, creating internal and external documentation/procedures to help improve and maintain the quality and efficiency of service offered.
- Relationship management between North American Business Unit and various Group IT teams, assisting in remediation and escalation of issues.
- Supports infrastructure upgrades and improvement plans to meet the changing business needs.
- Serve as L2-L3 support as tickets are escalated from the Helpdesk.
- Ensure the resolution of all company assets are maintained responsibility.
- Assist with the sourcing and procurement of equipment for the NA Business Unit

**Who You Are**:

- Minimum of 2 years of related experience.
- Strong Windows Administration and PC technician skills.
- Prior retail experience (POS, Payment Terminals) is required.
- Experience in Fortinet and Meraki environments.
- Experience with Cloud Services such Office 365 and SharePoint, MDM tools such as AirWatch, as well as remote desktop support tools like Bomgar.
- Good understanding of AD, DNS, DHCP, Wireless Networks, Audio-Video systems
- Familiar with industry standards around IT Security

**What We'll offer you in Return**:

- Health, dental and vision insurance
- Voluntary insurance coverage including Pet benefits
- Generous Paid Time Off
- Summer Fridays
- Parental leave policy (non-birthing parents included)
- Retirement savings plan (401k) with Company match
- 4 fully remote workdays/week
- Generous retail discount
- Hybrid work schedule - 3 days onsite in our Financial District HQ