Desktop Support Technician

2 weeks ago

Beltsville, United States Information Management Services, Inc Full time

Looking for a collaborative, fun company with room for growth?

Information Management Services, Inc. is a recognized leader in the biomedical IT field, with clients including the NCI, CDC, and major pharmaceutical firms. We are a diverse group of people with a focus on product quality, customer satisfaction, and enjoying what we do. We have a relaxed, friendly work environment, where employees are recognized for the work that they do. Add to that work/life balance, social events, casual dress, and no cubicles
- that’s why many employees have stayed with us.

Join us as a Desktop Support Technician & see what makes us such a unique place to work

As a Desktop Support Technician, you will:

- Assist the team with responding to a wide variety of technical issues, ranging from the routine to complex and challenging
- Assist with the maintenance of the corporate hardware inventory
- Assist with other user support related duties as assigned

Please note that this position will be based at our headquarters in Calverton, MD, though on-site support of our users in our Rockville, MD office may also be required.

To be eligible for this position, you must meet the following requirements:

- AA/AS degree in IT, IS, or CompSci from an institution considered accredited by U.S. DOE, with a 2.9+ GPA
- 3 years of professional user desktop support experience (BA/BS degree in IT, IS, or CompSci from an institution deemed accredited by U.S. DOE with a 2.9+ GPA is considered equivalent to 2 years of professional experience.)
- Demonstrated proficiency with administration of MS Windows desktop operating systems
- Demonstrated foundational understanding of programming logic (PowerShell, Bash, etc.)
- Familiarity with MS System Center or another configuration management tool preferred
- Demonstrated strong verbal and written communication skills
- Demonstrated ability to relay technical information to users in layman terms
- Demonstrated strong problem-solving and analytical skills
- Demonstrated customer service skills
- Excellent attention to detail and organization skills
- Must be able to multi-task, meet deadlines, and work within a team
- Strong presentation skills preferred
- Ability to use a personal vehicle for local travel
- Ability to obtain and maintain a Public Trust security designation

Information Management Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristic protected by applicable law.

Pay: From $50,000.00 per year

**Benefits**:

- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance

Experience level:

- 3 years

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Beltsville, MD 20705

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