Universal Banker

**Role**:
The Universal Banker I provides exceptional member service by cultivating, maintaining, and enhancing lasting relationships with existing and prospective members. The Universal Banker I is responsible for processing transactions, as well as member service responsibilities. The Universal Banker I helps members to understand and address their financial needs by utilizing a consultative sales and service approach. Performs functions to provide the highest level of service and responsiveness to member service by the credit union, within scope of authority and expertise.

**Essential Functions & Responsibilities**:

- Consistently executes appropriate behaviors in accordance with Align's values and member service standards to deliver an exceptional member experience in the branch.
- Accurately process all sales, servicing, banking transactions and operational tasks. Follows all credit union security and compliance policies and procedures, including the Employee Accuracy Policy.
- Completes all member requests including, account opening, servicing requests, issuing debit cards, and routine bank transactions. (deposits, withdrawals, check cashing, loan payments, etc.)
- Recommends appropriate solutions to meet member needs. When needed, consults with and/or makes referrals to product specialists who can assist in meeting specific member needs. This includes wealth management, real estate, and commercial lending.
- Acquires and maintains member relationships over the entire life cycle of the member by identifying and understanding their financial needs.
- Achieves all assigned member service and sales goals. E 10% Enhances knowledge of the credit union's products and services to promote opportunities to introduce members to all alternative options.
- Identifies the financial needs of each member served.
- Assists with branch operational tasks such as cash settlements, ATMs, and cash recyclers, for dual control purposes,
- Develops and deepens member relationships by taking ownership to resolve members issues efficiently.
- Adheres to Align Credit Union's policies and procedures. Responsible for compliance with the following regulations: BSA, OFAC, and other regulations, as required. Align Credit Union Structured
- Continuously increase knowledge and skills through self-motivation, formal education, seminars, and in-house training.
- Allow member(s) access to Safe Deposit Boxes, as needed. (Hale St. only)

**Requirements**:

- High School diploma or equivalent. One to three years of customer service and sales experience. A minimum of six months of cash handling experience. Excellent interpersonal, communication and organizational skills. Must have knowledge of Microsoft Outlook, Word and Excel. Must be able to work a rotating schedule of Monday through Saturday.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Align Credit Union is an Equal Opportunity Employer: Minority/Female/Disability/Veteran