Customer Service Associate

3 weeks ago


White Plains, United States Leafology Cannabis Company Full time

Leafology is the leading licensed cannabis retailer in Westchester. We excel in customer service and looking to find the right additions to our team. You will play a vital role in providing exceptional customer service and guidance to customers seeking cannabis products. You will be responsible for educating customers about different strains, products, and consumption methods while ensuring compliance with state and local regulations.

**Key Responsibilities**:
**Customer Service**:

- Greet and assist customers in a friendly and professional manner.
- Answer questions and provide accurate information about cannabis products, including strains, effects, dosage, and consumption methods.
- Recommend products based on customer preferences and needs.
- Handle customer complaints or concerns with empathy and professionalism.

**Product Knowledge**:

- Stay up-to-date on the farmers we are showcasing, their cannabis strains, products, and industry trends.
- Maintain knowledge of the dispensary's product inventory and pricing.
- Educate customers on the differences between various strains, edibles, concentrates, and accessories.

**Compliance**:

- Ensure strict adherence to state and local cannabis regulations and dispensary policies.
- Verify the age and identification of customers to confirm legal eligibility for purchasing cannabis products.
- Accurately record sales transactions in the point-of-sale (POS) system.

**Inventory Management**:

- Assist in receiving, stocking, and organizing inventory.
- Perform inventory counts and report discrepancies to management.
- Monitor product expiration dates and inform management of any expired products.

**Safety and Security**:

- Maintain a clean and organized work environment.
- Follow security protocols to prevent theft or unauthorized access.
- Report any suspicious activities or security breaches to management.

**Teamwork**:

- Collaborate with other budtenders and dispensary staff to ensure smooth operations.
- Assist in training new employees when necessary.

**Qualifications**:

- Must be at least 21 years old.
- High school diploma or equivalent.
- Knowledge of cannabis strains, products, and their effects is preferred.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced and regulated environment.
- Basic math skills for cash handling and transactions.
- Compliance with state and local cannabis regulations.

**Physical Requirements**:

- Ability to stand for extended periods.
- Lift and carry up to [weight limit] pounds.
- Ability to bend, reach, and twist.

**Working Conditions**:

- Work schedule may include evenings, weekends, and holidays.
- Exposure to cannabis products and odors.
- Strict adherence to dress code and hygiene standards.

**Job Types**: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 20 - 50 per week

**Benefits**:

- Flexible schedule

Shift:

- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Weekly day range:

- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
- Weekends only

Work Location: In person



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