Bilingual Program Director

3 weeks ago

Houston, United States Responsive Deployment Full time

**(Work site location is in ALBION, MICHIGAN)**
- For Division, select "Administrative" and Subdivision, select "Program Director"

**JOB SUMMARY**: The Program Director (PD) is responsive for the day-to-day operations of a 24-hour shelter (for children and youth ages 10-17). The PD works closely with the Lead Case Manager and Lead Clinician to ensure the safe and secure reunifications on a daily basis. The PD provides daily guidance to the Department Lead and Supervisors including Case Management, Clinical, PSA Compliance, Administrative Specialist, Medical. In this role the PD ensures that shelter care services adhere to Michigan Department of Health and Human Services (MDHHS), Office of Refugee Resettlement (ORR) and agency standards. Ensures that front line staff have the resources needed to always provide quality child-friendly services. Must strictly enforce and adhere to ORR’s Zero Tolerance Policy regarding abuse and neglect and all relevant ORR policies and procedures always ensuring the safety of the children and youth.

**ESSENTIAL JOB DUTIES AND RESPONSIBILITIES**:

- Serves as the first point of contact for any shelter business or emergencies.
- Conducts at minimum an annual written assessment of the program’s compliance with MDHHS rules and submits findings along with any corrective action plans to immediate supervisor, ORR project officer, and MDHHS licensing representative.
- Must ensure that any program corrective action plans are resolved as soon as possible but not more than 30 days always ensuring the safety of the children and youth in care.
- Must cooperate with unannounced/announced program-wide or department specific monitoring visits conducted by Director of Operations, participate in exit interview to discuss findings and dates for corrective action if needed.
- Maintain a written evaluation of trends and patterns of all unplanned discharges.
- Facilitates on-the-job training for Department Leads as needed.
- Conduct probationary 30 day and annual employee performance evaluations.
- Ensure intakes, reunification process and medical care provided to youth meet required timeframes as noted in state and federal policies.
- Serve on a rotating on-call schedule and work a flexible schedule which includes holidays and weekends as needed.
- Must ensure that daily program activities meet relevant state and federal (ORR) standards.
- Must ensure compliance with shelter budget and adhere to federal contract requirements when requesting a change in expenditures.
- Responsible for reporting vacancies and upcoming vacancies to HR/Recruitment Departments to ensure the timely recruitment, hiring and training of staff.
- Responsible for ensuring the completion of weekly, monthly, quarterly, and annual reports, as needed by state and/or federal contract requirements.
- Must ensure that staff schedules provide adequate supervision and service coverage for youth coming into care on 24-hour basis 7 days a week.
- Ensure the development of an on-call rotating program leadership schedule.
- Ensure the completion of internal monitoring activities for all departments to identify successes and areas needing improvement.
- Develop professional cooperative relationships with all program employees, contractors, volunteers, ORR Project Officer, Federal Field Staff, and other Stakeholders (such as: Department of Homeland Security, Pro Bono Attorney Services).
- Serves as the program’s point of contact/liaison for all internal and external stakeholders.
- Will create and maintain a positive work environment that encourages employee productivity and satisfaction.
- Ensure that shelter grounds are free from any hazardous materials and child friendly. Report any concerns of risk or safety.
- Maintain an active and engaged presence in program activities to develop a positive residential environment for youth.
- Ensure the adopted behavioral management plan for youth is adhered to and supported.
- Complete performance evaluations at minimum of annually for staff directly in their line of supervision.
- Identify staff who are having challenges in meeting position requirements and develop Performance Improvement Plans (PIPs) to support positive change.
- Maintain documentation and create written reprimands as needed due to employee performance issues.
- Must ensure overall compliance with reporting requirements of any significant incidents (SIRs) to ORR, MDHHS, and to immediate supervisor.
- Ensure that all administrative tasks are completed timely by Executive Assistant/Administrative Assistant Department, such as: billing, payroll, and monitoring all program communications to ensure information is shared timely to all program staff.
- Ensure that deliveries and supplies are received and inventoried.
- Maintain timely communication with the HR Department and immediate supervisor regarding any concerns with benefits, pay, or employee performance. Work with HR in the creation of PIPs and written reprimands.
- Comm

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