Help Desk Support Specialist I

4 weeks ago

Algonquin, United States Community Unit School District 300 Full time

JobID: 10128

**Position Type**:
Computer Technology/Computer Support**Date Posted**:
6/3/2024**Location**:
Central Office**Closing Date**:
Open Until Filled

**2023 - 2024 School Year**
- **Duties and Responsibilities**:

- Supports the resolution of issues through troubleshooting, information gathering, information analysis, and research activities as required.
- Monitors and tracks the resolution of end-user problems through consistent follow-up to ensure issues have been resolved satisfactorily.
- Provides basic end-user training on common software and hardware issues.
- Performs basic user administration tasks, including password resets, account unlocks, and provisioning.
- Coordinates with onsite technical support resources and digital learning coaches to support the resolution of end-user issues and identify systematic problems.
- Clearly documents end-user issues and resolution steps.
- Contributes to the development of end-user job aids, training guides, and self-help knowledgebase.
- Ensures data confidentiality and security is maintained in handling sensitive documents & information.
- Maintains a current level of required technical knowledge to perform in a fast-changing environment.

**Knowledge, Skills and Abilities**:

- Excellent verbal and written communication skills.
- Excellent interpersonal skills with the ability to work cooperatively and collaboratively with peers and other district staff.
- Foster positive end-user relationships and drive customer satisfaction with all School District 300 Stakeholders which include staff, students, parents, and community members.
- Strong troubleshooting and critical thinking skills.
- Strong organizational skills and attention to detail.
- Ability to manage time and priorities efficiently.
- Ability to work with frequent distractions and foster a professional office atmosphere.
- Proficient with Microsoft Office Suite, Google Workspace or related software.
- Proficient with Microsoft Windows client (version 10 and later) operating system software.
- Proficient in user administration in a Microsoft Windows environment as related to Active Directory
- Proficient in user and device administration in a Google ChromeOS environment as related to Google Admin Console.
- Working knowledge of PC hardware, Google Chromebooks, tablets, mobile phones, mobile broadband devices, and other office/classroom technologies such as but not limited to: VOIP phones, projectors, touch panel displays (SmartBoards/Promethean), and document cameras.

**Physical Requirements**:

- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 50 pounds at times.
- Must be able to bend, crouch, crawl, walk, and climb stairs as required.

**Compensation**:
Entry rate: Grade 13
- Full-time, Non-union exempt position

**Employment Application Procedure**:

**Selection Procedure**:
Applications will be reviewed and selected by the department's hiring supervisor.

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