Dispatch Specialist I

3 days ago

Tempe, United States Solari Full time

**Job Details**:
**The Job/What You'll Do**:
Solari is seeking a Dispatch specialist who will be responsible for managing dispatch functions for crisis line services. The Dispatch Specialist is responsible for facilitating, tracking, and ensuring dispatch functions including the dispatch of mobile crisis teams, crisis transportation, specialty program clinicians, hospital assessors, and other business partners indicated by contract. The Dispatch Specialist I is also responsible for backing up other Contact Center staff by answering and screening incoming crisis requests when business needs dictate. This Dispatch Specialist I promotes and maintains a business culture that is focused on Solari's core values of compassion, effort and ownership. This is realized by demonstrating the following outcomes: safety, recovery and resiliency, engagement, efficiency, and service excellence.

**Responsibilities**:

- Receives and dispatches teams/clinicians timely and effectively. Provides concise and accurate information to teams/clinicians; maintains awareness of teams/clinician needs and safety. Manages tracking logs accurately and timely; creates reports when business needs dictate. Documents all dispatch and related interactions in the electronic health record and tracking logs.
- Adhere to call center policy and procedures.
- Participate in required training and supervision; willingness to expand knowledge of suicide intervention and prevention, the behavioral health and physical health systems, Medicaid managed care, mental health and diagnostics, community resources, and recovery and resiliency practices.
- Responsible for assisting other Contact Center staff answer and screen incoming crisis requests when business needs dictate. The Dispatch Specialist I is therefore responsible for all functions outlined in those job descriptions, listed below:

- Screen incoming requests.
- Back up for other Contact Center staff as required by business needs.
- Other duties as assigned

**Knowledge, Skills, Abilities**:

- Ability to operate computer systems and use multiple computers screens simultaneously.
- Strong problem
- solving and multi-tasking skills
- Strong knowledge of resources and systems in the community to better assist the team.
- Ability to act professionally and maintains appropriate boundaries with clients and staff.
- Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
- Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
- Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures.

**Education & Experience**:

- 1-2 years of Dispatch, contact center or emergency services experience, preferred.
- GED/High School diploma, required
- Must meet the following BHPP education and experience requirement: An individual who has six weeks of behavioral health work experience/dispatch experience and has the skills and knowledge required to provide behavioral health services and has one of the following: an Associate's degree or High school diploma or equivalency.

**Working Conditions**:
While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak.

**Who We Are & What We Offer**:
Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Denver. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.
- Friendly work environment
- Generous paid time off (PTO)
- Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
- Competitive compensation
- Convenient office locations and Hybrid Schedule
- On-site fitness room free to all employees (Tempe Office)
- Basic Life Insurance
- Voluntary Life, Spouse, Child Insurance
- Critical Illness w/free dependents
- Critical Illne

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