Supervisor - Office Cleaner - Wilmington - Monday
1 month ago
**Job Summary**:
As a Supervisor, your role is to help and assist your team in working together to achieve the best results. As Supervisor, you play a vital role in helping the business run smoothly through effective day to day operations and scheduling.
A Supervisor must have the ability to multitask while directing a team and interacting with clients. A Supervisor reports directly to the Operations Manager of the company.
**Qualifications**:
- Leadership Skills / Competencies
- Organizational Ability
- Time Management Skills
- Ability to Delegate Tasks
- Monitor the Team's Performance
- Train and Develop Team Members
- Handle Customer Concerns and Complaints
- Flexibility for evening/week-end hours on various sites. Night hours expected.
**To be a good Supervisor, you must have**:
- The ability to motivate people.
- Good verbal and written communication skills.
- An accountable & responsible attitude.
- Good interpersonal skills for building relationships with colleagues at all levels.
- The ability to plan and prioritise your own work and team members.
- Calmness under pressure.
- Decision making ability.
- Accuracy with record keeping.
- Computer skills.
- Manage supplies and equipment of team members.
- Evaluate Team Member's performance.
**Primary Responsibilities**:
- Ensure that accounts are cleaned and maintained to the highest standard.
- Assist in the training of all commercial cleaning associates, ensuring that all associates have a complete understanding of the company's policy, procedures and expectations.
- Efficiently maintain associate work schedules on a daily basis.
- Supervise cleaning associates, ensuring that they meet the highest standards of cleanliness.
- As necessary, function in commercial cleaning associate role to ensure work is complete.
- Maintain and control of establishment keys in accordance with departmental procedures and customer security.
- Ensure all associates have sufficient cleaning supplies and the knowledge of how to use them.
- Set a constant example to all associates in dress and behavior, ensuring all associates are adhering to grooming and conduct standards.
- Evaluations employee performance, conduct on-the-job training and coaching when necessary, and initiated disciplinary action of associates when appropriate.
- Promote a safe and disciplined environment with adherence to company policy and procedures.
- Report incidents, procedure, or safety violations to management.
- Makes routine customer visits and directly interact with customers during jobs to assure customers' job specifications are met.
- Communications special on-site job requirements.
- Assist in recruitment and selection of commercial cleaning associates when required.
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