Supervisor - Office Cleaner - Wilmington - Monday to Friday 3pm to 11pm

2 months ago

Wilmington, United States Jidan Cleaning LLC Full time
Job DescriptionJob Description

Job Summary:

As a Supervisor, your role is to help and assist your team in working together to achieve the best results. As Supervisor, you play a vital role in helping the business run smoothly through effective day to day operations and scheduling.

A Supervisor must have the ability to multitask while directing a team and interacting with clients. A Supervisor reports directly to the Operations Manager of the company.


Qualifications:

The ideal candidate will possess or have it:

  • Leadership Skills / Competencies
  • Organizational Ability
  • Time Management Skills
  • Ability to Delegate Tasks
  • Monitor the Team's Performance
  • Train and Develop Team Members
  • Handle Customer Concerns and Complaints
  • Flexibility for evening/week-end hours on various sites. Night hours expected.

To be a good Supervisor, you must have:

  • The ability to motivate people.
  • Good verbal and written communication skills.
  • An accountable & responsible attitude.
  • Good interpersonal skills for building relationships with colleagues at all levels.
  • The ability to plan and prioritise your own work and team members.
  • Calmness under pressure.
  • Decision making ability.
  • Accuracy with record keeping.
  • Computer skills.
  • Manage supplies and equipment of team members.
  • Evaluate Team Member's performance.

Primary Responsibilities:

  • Ensure that accounts are cleaned and maintained to the highest standard.
  • Assist in the training of all commercial cleaning associates, ensuring that all associates have a complete understanding of the company's policy, procedures and expectations.
  • Efficiently maintain associate work schedules on a daily basis.
  • Supervise cleaning associates, ensuring that they meet the highest standards of cleanliness.
  • As necessary, function in commercial cleaning associate role to ensure work is complete.
  • Maintain and control of establishment keys in accordance with departmental procedures and customer security.
  • Ensure all associates have sufficient cleaning supplies and the knowledge of how to use them.
  • Set a constant example to all associates in dress and behavior, ensuring all associates are adhering to grooming and conduct standards.
  • Evaluations employee performance, conduct on-the-job training and coaching when necessary, and initiated disciplinary action of associates when appropriate.
  • Promote a safe and disciplined environment with adherence to company policy and procedures.
  • Report incidents, procedure, or safety violations to management.
  • Makes routine customer visits and directly interact with customers during jobs to assure customers' job specifications are met.
  • Communications special on-site job requirements.
  • Assist in recruitment and selection of commercial cleaning associates when required.

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