Advising Associate

3 weeks ago

Arnold, United States Anne Arundel Community College Full time

**Department**: Response Center

**Campus Location**: Arnold/Main Campus

**Salary Range**: $49,792-$62,240

**Work Mode**: This position requires some regular in-person presence on campus or at alternative locations, depending on business needs of the office.

**Hours Per Week**: 40

**Work Schedule**: 10am-6pm Monday-Thursday 8:30am-4:30pm Friday and occasional Saturdays 9am-1pm

**Position Type**: Full-Time Staff, Non-Exempt

**Position Summary**

Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.

In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia, or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.

**Job Duties and Responsibilities**

Assist students with various requests via web chat services. Provide timely, accurate information and assistance to students engaging in web chats. Provide suggestions for improved services and functionality. Participate in training and meet or exceed chat standards and goals. Responsible for maintaining the Advising library for Chat Bot.

Assist callers in identifying the appropriate college personnel who can respond to their inquiries and act as a liaison between the customer and other campus offices. Use available databases to retrieve and provide accurate information regarding a student’s Financial Aid, Records and Registration, Admissions, CARS, Cashiers, and general college information. Assist students with services in these areas and provide appropriate resolution and excellent customer service. Advise students and their families about standard tuition/fees and special tuition programs (state-wide, HMS, veteran/military, Dream)

**Required Qualifications**:
Associate's degree or higher

Minimum of three years of demonstrated ability and experience in customer service, preferably in a call center environment.

Intermediate knowledge of Microsoft Office and general internet experience required.

Ability to work in a sedentary, structured setting with established goals, procedures, and policies.

Ability to communicate effectively and tactfully with students from diverse backgrounds.

Excellent written, oral, and interpersonal communication skills, including public speaking skills.

**Preferred Qualifications**:
Bachelor's degree preferred.

Call Center experience

Ellucian Colleague student information software experience

Fluency in speaking Spanish

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