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Experienced Front Desk Manager

3 months ago

Winter Haven, United States Howard Johnson Inn Full time

Responsibilities:

- Greet and welcome guests upon arrival
- Maintain online reservations
- Check-in and check-out guests efficiently and accurately.
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests, inquiries, and complaints in a professional and timely manner
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction

**Experience**:

- Previous experience in a customer service role, preferably in the hospitality industry
- Knowledge of hotel operations and procedures
- Familiarity with phone systems and computer software (e.g., property management systems). Must have phone etiquette.
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Attention to detail and problem-solving abilities
- Multilingual skills are a plus

As a Front Desk Agent, you will have the opportunity to provide exceptional customer service to our guests. You will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable. If you have a passion for hospitality and enjoy interacting with people from all walks of life, we would love to hear from you.

Please note that this position may require working evening shifts, weekends, and holidays.

**Benefits**:

- Employee discounts on hotel stays

If you meet the qualifications listed above and are interested in joining our team, please submit your resume. We look forward to hearing from you

**Job Types**: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Application Question(s):

- Are you flexible to work weekdays AND weekends, including Holidays?
- Are you at least 21 years of age?
- Must have flexibility. Are you flexible to work any shift, mornings and evenings?
- Are you currently working? Where and for how long?
- Why do you think you would be a good fit to work at the Howard Johnson by Wyndham Winter Haven?
- Are you reliable?

**Education**:

- High school or equivalent (preferred)

**Experience**:

- HOTEL FRONT DESK: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Ability to Commute:

- Winter Haven, FL 33880 (required)

Work Location: In person