Customer Service Representative
2 weeks ago
Title**:Customer Service Advocate I**
Location**:REMOTE - Woodland Hills, CA**
Duration**:12 months contract**
Target Start Date (based on successful onboarding completion)**:07/10/2024**
Shift**:9:30 AM - 6:00 PM PST - Monday - Friday**
**Non-Negotiable Requirements**:
- **Must be FLEXIBLE to work on any assigned Shifts/Weekends/Holidays and overtime if needed**:
- **NO TIME OFF ALLOWED FOR THE ENTIRE TRAINING PERIOD. Training hours are from 8:00 AM to 4:30 PM PST, Monday to Friday for 6 weeks. Must be available for some Saturday training if needed.**:
- **We will work remotely but If there is a home outage for internet or power, we might ask employees to work from the nearby office. Must have reliable internet, at least 50 Mbps**:
- **Must be able to attend ONSITE Interview. Need to be local from Woodland Hills, CA - do a lot of activities like employee engagement, can go into the office during a state of emergency, tech help with Tech Center, IT person onsite.**
Walk me through the day-to-day responsibilities of this role and a description of the project:
- Internal member customer calls to assist with eligibility information, member benefits, ordering materials, updating demographics, and problem-solving.
- Internal provider customer calls to assist with eligibility information, claim status, and submission, auth inquiries, escalations, and provider benefits.
Describe the performance expectations/metrics for this individual and their team:
- 95% Quality audits
- 97.5% conformance/90% adherence to schedule
- Handle time/hold time/ASA goals
- Strong typing skills/computer skills - on an average call, workers would use at least 3-4 systems (OMNI, Claims, Authorizations, Make payments, ABS, Outlook, Skype IM, etc.)
- Strong interpersonal skills
- it is more than a contact center position/taking a phone call, the department is providing *concierge service*
- Must pass a knowledge check(s) during training
- 3 attempts. After a third failed attempt, we will terminate.
Tell me about what their first day looks like:
- Meet leadership, connectivity to systems, logging in, agenda, and training expectations.
**Required Skills/Experience/Education**:
- **1+ years of RECENT Call Center Customer Service Experience. Need to be comfortable working in a fast-paced high-volume call center.**:
- **Strong Typing Skills (40 WPM), Microsoft Office Skills (Excel, Word, Outlook) and Multitasking skills navigating multiple systems/monitors.**:
- **High-speed internet, quiet workspace at home to take calls, and GOOD ATTENDANCE.**:
- Strong work history and job stability, No more than 1+ year gaps on the resume
- Knowledge of medical terminology, medical records retrieval, and Bilingual Spanish, preferred not required. High School Diploma or GED required. Associate or bachelor's Degree preferred
**Job Type**: Contract
Pay: $19.64 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
**Experience**:
- Call Center: 1 year (required)
**Location**:
- Woodland Hills, CA 91367 (required)
Ability to Commute:
- Woodland Hills, CA 91367 (required)
Work Location: Remote
-
Customer Service Representative
2 months ago
Auburn Hills, United States Customer Service Full timeJob DescriptionJob DescriptionDuties:Entering dataSplitting and labeling loan packagesOrdering verifications of incomeVerifying Social Security NumbersIndexing of loan conditionsOrdering and uploading documentsLoan verificationSubmitting summary report reviewsReviewing state and federal complianceHandling inbound and outbound callsQualifications:High school...
-
Full Time Customer Service Representative
18 hours ago
Woodland Hills, United States Origin Management, inc. Full timeAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU ! Our Full Time Customer Service Representative team works with nationally recognized telecommunications companies in the local Woodland Hills area. Through our partnerships, we have been able to help grow the business...
-
Customer Service Representative
1 month ago
Woodland, United States ATR International Full timeATR International is seeking a Customer Service Representative. Reporting to the Business Development Manager, the Customer Service Representative will maintain customer relationships by providing product knowledge and pricing to clients; provide timely order updates to client: maintain precise data within product sales management system; maintain sales...
-
Customer Service Representative
4 weeks ago
Woodland, United States ATR International Full timeATR International is seeking a Customer Service Representative. Reporting to the Business Development Manager, the Customer Service Representative will maintain customer relationships by providing product knowledge and pricing to clients; provide timely order updates to client: maintain precise data within product sales management system; maintain sales...
-
Customer Service Representative
1 month ago
Woodland, United States ATR International Full timeATR International is seeking a Customer Service Representative.Reporting to the Business Development Manager, the Customer Service Representative will maintain customer relationships by providing product knowledge and pricing to clients; provide timely order updates to client: maintain precise data within product sales management system; maintain sales data...
-
Customer Service Representative
3 weeks ago
Woodland, United States Denise Ibsen-Farmers Insurance Agency Full timeAre you looking for an opportunity to put your skills to better use? Denise Ibsen-Farmers Insurance Agency in WOODLAND, California, is looking for a positive, enthusiastic individual to join our outstanding team as a Full-Time Customer Service/Agency Team Member. You will be using your professional demeanor, willingness to learn, and excellent communication...
-
Customer Service Representative
1 month ago
Woodland, United States Denise Ibsen-Farmers Insurance Agency Full timeJob DescriptionJob DescriptionAre you looking for an opportunity to put your skills to better use? Denise Ibsen-Farmers Insurance Agency in WOODLAND, California, is looking for a positive, enthusiastic individual to join our outstanding team as a Full-Time Customer Service/Agency Team Member. You will be using your professional demeanor, willingness to...
-
Customer Service Representative
3 weeks ago
Woodland, California, United States Halls Plumbing Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our rapidly growing team You will be responsible for helping our customers by providing service information when needed and booking customers in our service management software. This is an entry-level position with a lot of room for growth with competitive pay and...
-
Customer Service Representative
3 weeks ago
Woodland, United States PrideStaff Financial Full timeJOB DESCRIPTION Customer Service Representative PrideStaff is assisting a national manufacturer in search of a talented Customer Service Assistant in Woodland, CA. This position will report to the Customer Service Manager and work closely with other team members in the branch entering customer orders, verifying inventory, administrative assistance to the...
-
Customer Services Representative
3 weeks ago
Woodland, California, United States wm Full timeAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. This is a hybrid position and the candidate will need to live in the market area and be able to travel by car to an...
-
Insurance Customer Service Representative
3 weeks ago
Woodland Hills, United States Farmers - Ortega Insurance & Financial Services Full timeOrtega Insurance & Financial Services is looking for an ambitious and enthusiastic individual to join our outstanding customer service team. We are a reputable, 40+ year established award-winning agency that thrives in product knowledge and exceptional customer service. We will provide training to generate new sales opportunities and meet customer service...
-
Customer Service Representative
3 weeks ago
Woodland, United States PrideStaff East Sacramento Full timeJob DescriptionJob DescriptionCustomer Service Representative Summary: PrideStaff Financial is assisting a national manufacturer of metal roofing and building systems with twenty-one locations across America. The Woodland, CA branch has an opening on their Customer Service team for a Customer Service Assistant and we are searching for a data...
-
Benefitmall - Customer Service Representative
2 weeks ago
Woodland Hills, United States CRC Full timeNeed Help?- Accessibility_ - (accommodation requests only; other inquiries won't receive a response)._ Regular or Temporary: Regular Language Fluency: English (required) Work Shift: 1st shift (United States of America) Please review the following job description: Ensure a high level of customer satisfaction and exceed the expectation of our customers by...
-
Client Service Representative
1 month ago
Woodland Hills, United States VCA Animal Hospitals, Inc. Full timeVCA Veterinary Specialists of the Valley is seeking a Client Service Representative to complement our talented team in Woodland Hills, California. We have full-time or part-time positions available, 8 hr shifts, day, evening and/or overnight with the Client Service, Representative, Customer Service, Animal Care, Retail, Client, Associate
-
Customer Service Representative
4 weeks ago
Woodland, United States Plumb Pro Inc. DBA Halls' Plumbing Full timeJob Title: Customer Service Representative Overview: We are seeking a Customer Service Representative to join our rapidly growing team! You will be responsible for helping our customers by providing service information when needed and booking customers in our service management software. This is an entry-level position with a lot of room for growth with...
-
Customer Care Representative I
1 month ago
Woodland Hills, United States Elevance Health, Inc. Full timeResponds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station Customer Care, Representative, Customer Service, Retail, Healthcare, Benefits, Compensation, Skills
-
Customer Services Representative
3 weeks ago
Woodland, United States WM Full timeAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **I. Job Summary** **II. Essential Duties and Responsibilities** To perform this job successfully, an individual...
-
Retail Customer Service and Sales
3 weeks ago
Woodland Hills, United States Cintron Solutions Full timeOur Customer Service and Sales Representatives promote the brand's philosophy and value with integrity. As a Customer Service and Sales Representative, you will be an ambassador, ensuring that every Client is treated according to our company standards. A sharp strategic sales and marketing mindset, eagerness to learn, and flair for creating meaningful...
-
Customer Service Representative
4 weeks ago
Auburn Hills, United States Valeo North America, Inc. Full timeReceive a best in class, total compensation package that provides a comprehensive benefits program with real financial value. About the Role:As a Customer Service Representative, you will be directly reporting to the Customer Service Manager the cust Customer Service, Customer Service Representative, Service Manager, Representative, Operations, Sales,...
-
Customer Service Representative
1 month ago
Chino Hills, United States Fadeaway Marketing Full timeJob DescriptionJob DescriptionFadeaway Marketing is the engine room for success! Our Customer Service Representative team helps us drive sales and create the perfect customer experience. We go above and beyond for our customers, which makes us stand out above the rest. Our Customer Service Representative team members are self-motivated and energized by the...