Strategic Account Manager, Food
3 weeks ago
**Company Description**:
- Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
- So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
- Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square’s largest sellers and grow our Restaurant Strategic Accounts program. This program establishes, retains, and grows Square’s most valuable and engaged single-brand sellers.
You will work with business owners and c-level executives to find creative ways for Square’s first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams.
**This person must be based in Los Angeles, CA, Portland, OR, or NYC.**
You will:
- Manage a book of 250 Strategic Food & Beverage Sellers-
- Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences-
- Serve as the voice of the upmarket seller with Product Teams-
- Act as a consultant and partner to high value restaurant sellers to accomplish their goals-
- Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams-
- Partner with Strategic Account Executives on high-growth deals-
- Negotiate pricing for use-case expansion and retention of your sellers-
- Provide white glove client service and troubleshooting to ensure resolution of seller issues-
- Inform operations and program design for this segment at scale-
- Conduct quarterly business reviews with various stakeholders**Qualifications**:
**You have**:
- 3+ years of relevant Account Management experience-
- Experience Managing, retaining and growing a book of business-
- Consistent over-performance on key sales or customer success metrics-
- Remarkable discovery skills with customers based in genuine curiosity about their business-
- A technical solutioning framework, including the ability to conduct requirements gathering-
- Proven experience managing multiple projects internally with engineering, product and finance teams-
- Contract and/or pricing negotiations experience with external senior stakeholders-
- Excellent written and verbal communication skills-
- Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook-
- Restaurant experience and/or F&B Technology experience preferred**Additional Information**:
Zone A: USD $48.80 - USD $73.22
Zone B: USD $45.38 - USD $68.08
Zone C: USD $41.49 - USD $62.26
Zone D: USD $36.63 - USD $54.90
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
**US and Canada EEOC Statement**
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and w
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