Product Operations Manager

3 weeks ago

Oakland, United States Playworks Full time

**ABOUT THE POSITION, **after almost 30 years of making play fun, safe and healthy through in-person services, Playworks is building out its digital portfolio to support recess staff, teachers, and partners when we're not there. Playworks Academy is launching this year after a successful pilot, and this role will be critical to its widespread adoption and success.

As the **Product Operations Manager**, you will be a key ambassador collaborating with Playworks team members across regions to drive successful adoption and ongoing use of Playworks Academy in schools nation-wide. You'll share best practices, create playbooks, train Playworks internal teams, build excitement and support, and source feedback on both the product and practices to continuously improve.

This is a remote, full-time, exempt position that reports directly to the Head of Digital Product.

**Responsibilities include**:

- Develop strategies and playbooks to enable recess staff, teachers, and others to implement and effectively adopt Playworks' digital solutions.
- Design and deliver internal training, workshops, and webinars to educate and empower Playworkers for effective user adoption.
- Establish guidelines and operational standards to drive successful activation and engagement with digital solutions.
- Engage proactively with regional teams on an ongoing basis, iterating on playbooks and sharing insights to optimize tool usage and impact.
- Serve as a liaison between regional teams and Playworks' digital product team, advocating for user needs and contributing to product enhancement and refinement.
- Collect, analyze, and synthesize usage data and feedback from schools to identify trends, patterns, and opportunities for improvement.

**You have at least several of the following, with a desire to master the rest**
- Demonstrated experience in customer success, project management, end-user and internal product training, implementation, product operations or related roles, preferably in a non-profit, K-12, or other educational setting.
- Strong understanding of digital tools and platforms, including LMS, ed tech, and/or B2B software, with the ability to quickly learn and master new technologies.
- Ability to communicate clearly and effectively with diverse stakeholder groups.
- Skilled in change management and cultivating alignment and buy-in among diverse cross-functional teams.
- Proven ability to design and deliver engaging and effective training sessions and materials.
- Strong accountability and ownership mentality, ability to experiment and iterate quickly, and drive progress independently.

**Compensation & Benefits**:
Playworks offers the full package - great benefits, a fun place to work, and an opportunity to grow professionally. We offer:

- This is a remote, full-time, exempt position reporting to the **Head of Digital Product**.
- At Playworks, our starting salary takes into consideration internal pay equity, geographic pay differential, and robust external market data. We highly value transparency and equity within compensation and therefore are committed to adhering to established compensation pay points. The salary range for this position is: $100,000-$115,000 based on experience level and location.
- A comprehensive benefits package, including medical, dental, vision, disability, life insurance, 401(k) and 1% employer match, employee-funded pre-tax health and child care spending accounts.
- Generous Flex PTO policy with paid sick and holiday leave.

**This is a hands-on, creative, playful and fun-loving place to work, all while contributing to the success of our nation's youth. So if you're ready to immerse yourself in the education sector, working on a rewarding set of challenges and if you've got the skills, experience, passion, and team spirit, apply**

**ABOUT PLAYWORKS, **at Playworks we believe in the power of play to bring out the best in every kid. We are changing the school climate by leveraging the power of safe, fun, and healthy play at school every day. We create a place for every kid on the playground to feel included, be active, and build valuable social and emotional skills by partnering with schools, districts, and after-school programs through services including digital engagement, on-site coaches, professional training for school staff who support play, and consultative partnerships.

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