Business Process Improvement Specialist

4 weeks ago

Concord, United States The State of New Hampshire Full time

**State of New Hampshire Job Posting**

**Department of Health and Human Services**

**Division of Finance & Procurement**

**Concord, NH
**BUSINESS PROCESS IMPROVEMENT SPECIALIST**

**#12354
**The starting pay range for this position is $30.72-$41.76 hourly
**YOUR EXPERIENCE COUNTS - Under a recent change to the rules, an applicant's relevant experience now counts towards formal education **degrees referenced in the posting See Per 405.1.
**18 Months of additional relevant experience = Associate's degree**

**36 Months of additional relevant experience = Bachelor's degree**

**54 Months of additional relevant experience = Master's degree
**See total compensation information at the bottom of announcement.
The State of New Hampshire, Department of Health and Human Services, Division of Finance and Procurement has a full time vacancy for Business Process Improvement Specialist.

SUMMARY:
To analyze existing and institute new business management information systems and implement efficient and effective controls and procedures for the Department of Health and Human Services (DHHS), Division of Finance and Procurement, to ensure compliance with State and Federal mandates and that DHHS’ business needs are achieved.

RESPONSIBILITIES:
Monitors, interprets and continuously tracks all business, legal, and regulatory requirements impacting financial management and related ancillary processes; and maintains an up-to-date inventory of all such requirements.

Establishes, maintains, continually reevaluates, and updates operational performance metrics and ensure processes align with strategic goals. Employs operational, performance, financial, and other data types to create graphs and other visual tools using analytical software to provide leadership with information necessary to make informed strategic decisions.

Establishes, maintains and supervises a formal system of written protocols and process flows for all aspects of financial management processes, using appropriate visual flow charts and other methods, that link all business, legal, and regulatory requirements to specific steps in financial management and ancillary processes.

Develops and institutes formal change control procedures that track the date of change, functional specification for the system change, and reason for change. Updates written procedures, visual workflows, and other interrelated business components as necessary. Notifies leadership and disseminates changes to all appropriate Bureau staff and others as necessary.

Solicits written or verbal feedback from Division staff, DHHS staff and external vendors, analyzes the results to identify system deficiencies, customer and user satisfaction, and recommends and works with leadership to implement solutions that could include, but are not limited to, process changes, policy modifications, DHHS staff training or education, and statutory changes.

Researches and identifies software solutions and makes recommendations to streamline and automate processes, creates functional specifications for new systems, and works with appropriate developers to implement software solutions.

Monitors and tests system and software controls to ensure desired outputs and outcomes are consistently achieved. Such monitoring shall include analyses of both qualitative and quantitative data.

Supervises and leads project implementation by; defining project requirements and business specifications; establishing and monitoring project plans; tracking project progress; publishing progress reports and recommended actions where appropriate; and resolving problems.

**MINIMUM QUALIFICATIONS**:
Education: Bachelor's degree from a recognized college or university, preferably with a major in management information systems, computer information systems, or computer science. Each additional year of specialized formal education may be substituted for one year of required work experience.

Experience: Six years' experience in systems analysis with a broad-based knowledge of business environments, preferably in a field or occupation related to software development, software support, or software maintenance. Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification: None required.

Preferred Qualifications:
Experience with SharePoint, Salesforce, and an ERP or MRP, to include designing and implementing automated business processes and/or management for financial oversight. Experience in the use of analytical software that may include but are not limited to Excel, Minitab, or Tableau.

DISCLAIMER:
The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

**TOTAL COMPENSATION INFORMATION

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