Customer Service Associate

2 weeks ago

Kingston, United States All in Adventures Full time

**MYSTERY ROOM ASSOCIATE**

When people ask us what we do as a company, we simply reply by saying "we connect people through shared, interactive fun".

**WHEN YOU BECOME ONE OF OUR ASSOCIATES, YOU**:

- Display Outstanding Customer Care
- Show Great Attention to Detail
- Communicate Effectively
- Help Drive/Achieve the 3 Rs ( **R*evenue, **R**ewards & Online **R*eviews)
- Demonstrate the Utmost Level of Professionalism
- Collaborate With Your Fellow Teammates
- Instill Trust/Show High Integrity
- Possess A Positive “All In” Attitude

**We're looking for an energetic, service-oriented individual to join our team as a Mystery Room Associate at the Kingston Collection Mall in Kingston, MA**

All in Adventures was launched in 2014 with a simple mission: to connect families, friends, coworkers, students, and a host of others together through shared fun in a socially interactive environment. Visiting guests get the chance to either become real-life mystery detectives, game show contestants, axe throwers, or interactive room champions. Today, the brand has grown to roughly 30 locations offering a wide variety of family-focused, experiential game activities. In 2018 we were voted World's Best Escape Room and have even been featured on an episode of the Real Housewives of Atlanta.

We're on a mission... to become the leader in providing an interactive and engaging entertainment experience through exceptional guest service, game experience and value and we can’t do that without great Associates who have a true passion for making customers happy.

We are currently looking for a goal-oriented, enthusiastic part-time **MYSTERY ROOM ASSOCIATE** to join our super engaged, guest-centric team of
Associates. This isn’t your typical “retail” role. As a Mystery Room Associate with AIA, your primary goal is “to facilitate fun” by constantly interacting with, and servicing visiting players as they arrive for their reserved game times This is a great opportunity for anyone excited for the chance to grow and develop with a company that is looking to change the face of how people interact socially through live games and activities. If you are looking for a new role with tons of variety... **this is the job for you**:
**WHAT WE’RE LOOKING FOR IN OUR MYSTERY ROOM ASSOCIATES**:

- Represent the All In Adventures brand in a friendly and professional manner during every customer/employee interaction
- Exhibit polite, respectful behavior as guests enter, experience and exit the venue
- Go above and beyond to meet their needs - actively looking for ways to wow our visiting guests
- Achieve team and individual goals by promoting and selling all AIA game services and VIP Reward offers
- Enthusiastically greet new guests as they arrive for their scheduled appointments, or simply stop in to inquire about the experience
- Use excellent verbal skills as you provide information to guests about the overall game experience, room options, and safety rules
- Exhibit good manners as you guide each guest to their selected game room
- Even if they beg, don’t give away clues - simply help our guests get moving again by providing a (teeny-tiny) hint
- Be there to support, encourage, and affirm their game strategy as they exit their rooms - plus invite them back in the future after you take a keepsake photo using our greenscreen technology
- Be an active contributor to daily housekeeping operations - including the quick, sanitizing, and accurate recovery of each game room immediately after use
- Have an open ear to any guest who happens to express any dissatisfaction with their experience, escalating their grievances upward with urgency
- Arrange furniture, backdrops, props, or window displays, as outlined by company standards
- Ensure signage, written game clues, etc., reflect appropriate changes in themed promotions and uphold company guidelines
- Perform daily opening/end-of-day tasks

**REQUIREMENTS FOR CONSIDERATION **... (DON’T **OVERLOOK** THESE IMPORTANT CLUES)
- High School diploma (or GED)
- 1 year of previous customer service experience
- Able to lift up to 50lbs
- Must successfully pass 2 - 3 professional reference checks
- Able to work a flexible schedule, including nights, weekends, and holidays
- Ability to adapt during slow reservation days and fast-paced reservation days and with large groups of 50 or more visiting players
- Multi-tasking capability and good time management skills

**JOIN OUR TEAM AND YOU’LL ENJOY**:

- **A Fun/Casual, Family-Friendly Workplace**:

- **Collaborative, Engaged Co-Workers/Managers**:

- **Paid Training + A 90-Day On-the-Job Training Program**:

- **Work-Life Balance ** _(Mystery Associates typically work varied 4 - 5 hour shifts between the hours of 10am - 9pm)_
- **Career Advancement**:

- **A Competitive Base Wage + A Potential Pay Increase After Just 90 Days + Paid Quarterly Bonus + Other Fun Incentives**:

- **A Company That Encourages “Being Yourself” **(we love self-proc

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