Current jobs related to Guest Service Agent/night Audit - Skokie - DoubleTree by Hilton Hotel Chicago - North Shore Conference Center

  • Guest Service Rep Audit

    4 weeks ago

    Skokie, United States Raymond Management Full time

    Are you a dependable night owl with a passion for serving others? As a Guest Service Representative - Night Audit, you will be the main point of contact for our overnight guests, helping ensure they have a quiet and comfortable stay. You will play a key role in creating lasting positive memories. You will be responsible for attending to the needs of our...

  • Night Auditor

    3 months ago

    Skokie, United States DoubleTree by Hilton Hotel Chicago - North Shore Conference Center Full time

    SUMMARY:  Audit, balance, and report on the various areas of the hotel (e.g.. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and ensure policies and procedures are followed and to prevent fraud.HOTEL VALUES:  This description of responsibilities is simply intended to guide and outline a minimum standard...

  • Guest Advocate

    2 weeks ago

    Skokie, Illinois, United States Target Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Advocate. As a key member of our store team, you will be responsible for delivering an exceptional shopping experience for our guests, ensuring they feel welcome, inspired, and rewarded.Key ResponsibilitiesProvide exceptional guest service, customizing...

  • Guest Service Representative

    3 days ago

    Skokie, Illinois, United States Raymond Management Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Guest Service Representative to join our team at Raymond Management Company. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide information to guests...

  • Guest Advocate, General Merchandise, Inbound Specialist

    5 days ago

    Skokie, Illinois, United States Target Full time

    About TargetTarget is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, talent development, and community investment.Job SummaryWe're seeking a Small Format Team Member to join our team,...

  • Guest Service Representative

    7 days ago

    Skokie, Illinois, United States Raymond Management Full time

    **About the Role**We are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at Raymond Management Company. As a key member of our front desk team, you will play a vital role in creating lasting positive memories for our guests.**Key Responsibilities**Promote our 100% Satisfaction Guarantee and provide exceptional customer...

  • Guest Service Representative

    3 weeks ago

    Skokie, Illinois, United States Raymond Management Full time

    **Job Summary****About Us**We are a leading hospitality company, Raymond Management, dedicated to providing exceptional guest experiences. Our team-based culture and commitment to quality make us an outstanding place to work.**Job Responsibilities**As a Guest Service Representative, you will be responsible for:Providing information to guests about hotel...

  • Customer Relations Representative

    4 months ago

    Skokie, United States Chris Collins - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Guest Services Rep Part

    6 hours ago

    Skokie, United States Extended Stay Full time

    Extended Stay - 5211 Old Orchard Rd. [Front Desk Clerk] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company guidelines;...

  • Customer Service Representative

    3 weeks ago

    Skokie, Illinois, United States Greg Kurtock - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Greg Kurtock - State Farm Agent.Key ResponsibilitiesEstablish and Maintain Customer Relationships: Build and maintain strong relationships with customers, providing exceptional service and support to meet their...

  • Customer Service Representative

    3 weeks ago

    Skokie, Illinois, United States Mae Trongkamsataya - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Mae Trongkamsataya - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities...

  • Customer Service Representative

    3 weeks ago

    Skokie, Illinois, United States Mae Trongkamsataya - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Mae Trongkamsataya - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance...

  • Laundry Attendant

    1 month ago

    Skokie, United States DoubleTree by Hilton Hotel Chicago - North Shore Conference Center Full time

    Summary:                         To collect and issue soiled/clean room linens to the floors.  Collect rubbish from the floor service areas. To collect guest laundry from pantries and deliver them to the housekeeping.  To assist with guest requests as needed.HOTEL VALUES:  This description of responsibilities is simply intended to provide...

  • Late Night Crew Member

    3 weeks ago

    Skokie, Illinois, United States Wendy's Full time

    Why Wendy'sBe a part of the best team in the quick service industry.BenefitsCompetitive premium wages for late night crew members.Flexible scheduling with late night shifts available Monday through Sunday.Opportunity to work in a team environment with a positive and supportive team.Chance to greet each guest with a smile and a warm welcome.Ability to...

  • Customer Service Agent

    3 weeks ago

    Skokie, Illinois, United States The Auto Club Group Full time

    About The Auto Club GroupThe Auto Club Group is a leading provider of membership, travel, insurance, and financial services to over 14 million members across 14 states and 2 U.S. territories.Job SummaryWe are seeking a highly motivated and customer-focused Insurance Sales Representative to join our team. As a key member of our sales team, you will be...

  • Customer Service Representative

    1 week ago

    Skokie, Illinois, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopWe're seeking a talented Guest Service Team Member to join our team at Wingstop W Touhy Ave Ste A-2. As a key member of our crew, you'll be responsible for providing exceptional service to our guests, ensuring they have a positive and authentic experience with every visit.Key Responsibilities:Act as the face and voice...

  • Dining Service Associate

    1 week ago

    Skokie, Illinois, United States The Capital Grille Full time

    The Capital Grille Old Orchard Center is seeking a skilled Food Runner to join our team. As a Food Runner, you will play a critical role in delivering exceptional dining experiences to our guests. Your responsibilities will include: * Ensuring timely and efficient delivery of high-quality food items to guests * Coordinating food orders to meet or exceed...

  • Customer Service Representative

    4 days ago

    Skokie, Illinois, United States Wingstop Restaurants Full time

    Wingstop Youngstown Warren Road Job DescriptionAs a Guest Service Team Member at Wingstop, you will be responsible for delivering exceptional customer experiences by:Acting as the face and voice of Wingstop to all guestsProviding authentic, positive, and genuine interactionsInteracting with guests by greeting them, answering phone calls, taking and...

  • Customer Service Representative

    1 week ago

    Skokie, Illinois, United States Wingstop Restaurants Full time

    Wingstop Youngstown Warren Road Job DescriptionAs a Guest Service Team Member at Wingstop, you will be responsible for delivering exceptional customer experiences by:Acting as the face and voice of Wingstop to all guestsProviding authentic, positive, and genuine interactionsInteracting with guests by greeting them, answering phone calls, taking and...

  • Office Representative

    24 hours ago

    Skokie, Illinois, United States Greg Kurtock - State Farm Agent Full time

    Job Title: Office RepresentativeAre you a customer-focused individual looking for a challenging role in a dynamic environment? We are seeking an Office Representative to join our team at Greg Kurtock - State Farm Agent.Job SummaryWe are looking for a highly motivated and organized individual to provide exceptional customer service and support to our clients....

Guest Service Agent/night Audit

4 months ago

Skokie, United States DoubleTree by Hilton Hotel Chicago - North Shore Conference Center Full time

Welcome guest upon arrival and check-in according to established standards and procedures.
- To handle all keys, mail, telephone, messages, and other items for guests as requested.
- To provide information and to assist all guests.
- To provide courteous and efficient service and if possible, to comply with every guest request.
- To make reservations at the counter when the reservation department is closed.
- To assign a room and prepare keys for all arriving guests and groups.
- Maintain excellent guest relations with in-house guests at all times.
- Post all charges immediately and update the folios.
- Balance credit cards, charges, and cash.
- Project a courteous and hospitable attitude at all times.
- Be familiar with all room types, and rates in the hotel and upsell.
- Handle guest complaints promptly.
- Know guest room security, emergency, and fire procedures.
- Be familiar with hotel facilities as well as major-city attractions and provide guests with information when requested.
- Audit, balance and report on all food and beverage outlets' (e.g., restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. (30%)
- Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed. (25%)
- Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. (20%)
- Prepare and input statistics and income journal sheets for preparation of daily reports. (5%)
- Balance and close all bank ticket codes, daily. (5%)
- Run night audit nightly after ensuring all revenues are in balance. (5%)
- Perform the duties of a Front Desk Clerk including express checkouts. (5%)