Field Service Technician I

2 weeks ago

Phoenix, United States Hach Full time

Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.

**About the role**:
The **Field Service Technician I** is responsible for the delivery of high-quality customer service, performing preventative maintenance, routine repair, and calibration/verification of Hach devices located at our customer sites. The customer base for this role is anticipated to be a combination of municipal (i.e., drinking and wastewater treatment facilities) and industrial (i.e., power plants and food and beverage plants).

To **get fully onboard,** you will participate in our **Service Training Program** (a 10-week program with a mix of class-based and field training). You will have a dedicated trainer who will travel with you and also access to the Field Service Playbook and online content for your support.
- **The role will be remote in Phoenix with 60-75% travel within a 2-hour radius of the Phoenix area. You can expect to have up to 1-3 nights away each week with company-paid accommodations and meals.**_

In this role, you will:

- Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
- Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.
- Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
- Follows safe work practices according to company policy.
- Executes administrative activities in support of service visits.

**Why you want this job**:

- **Comprehensive 10-week training period** - 8 weeks in the field working side by side with dedicated trainer & 2 weeks classroom-based training in Loveland, CO.
- After completion of training, your schedule will consist of **4 shifts per week at 10-hour days** based on workload demand.
- Company car (maintenance/fuel paid for by us), cell phone, corporate credit card.
- **Full benefits starting your first day**, including medical/dental/vision, **401(k) with company matching**, **PTO** (up to 17 days a year) and **up to $3,500 per year in performance-based bonuses.**:

- Dedicated support staff to assist you in helping your customers.
- Many growth and development opportunities are available

**Are you qualified?**
- Associates/Technical degree preferred, or combination of education and experience.
- Basic mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair helpful, but not required.
- 1 or more years of field service experience and/or customer facing roles preferred.
- You have a valid Driver’s License and clean driving record required.
- As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine._
- **Hach **_is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources._

Pay: $30.00 - $31.00 per hour

Experience level:

- 5 years

Work setting:

- Outdoor work

Application Question(s):

- Are you familiar with Water industry?
- Do you have driving license and clean driving record?
- Are you okay with having to travel domestically 60% to 75% of the time for this position?

Work Location: On the road

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