Sr Field Service Technician I

3 weeks ago

Phoenix, Arizona, United States Motorola Solutions Full time
Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview
The U.S. Federal Governments Markets Division (USFGMD) is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse workforce creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology (FST) department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government. As a USFGMD FST, you will be exposed to a wide variety of communications requirements in both the Presale, Post Sale, and sustainment/life cycle phases of a project. These applications span the entire breadth of the U.S. Federal Government throughout the world.
Job Description

The US Navy GSC System Upgrade Agreement (SUA) FST will work closely with other FSTs and engineers to design and execute on technical efforts to achieve the Navy's communications goals. The SUA FSTs will work on a daily basis to assist in developing a strategy to accomplish the various upgrades and migrations. The SUA FSTs are hands-on, in-field executing on the integrations, migrations and expansion plans that have been developed. The SUA FSTs may also be called upon to assist in preventative maintenance efforts, break-fix occurrences and even assist other programs in the enclave.

The candidate must have some basic knowledge in the technicalities deployed by Motorola ASTRO to include, networking, Cybersecurity principles, Active Directory Administration, and LMR Communications. It is helpful to have knowledge of Motorola ASTRO core applications such as UNC, PM, UEM, ESXi, HBSS, and PKI.

A minimum of 5 years experience in IT, radio communications, systems administration, or other related fields.Experience developing and executing Motorola ASTRO upgrades is a major plus.

Responsibilities / Expectations:

  • Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems
  • Candidates must have some basic knowledge in the technicalities deployed by ASTRO to include, networking, Cyber Security principles, Active Directory Administration, and LMR Communications
  • Knowledge of ASTRO core applications such as UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI
  • Required to lift equipment of ~ 50lbs
  • Demonstrated proficiency in troubleshooting IP networks
  • Solid ability to administer and troubleshoot in an IT-type environment
  • Strong verbal and written communication skills
  • Applicants must be proficient with Microsoft Office products and G-Suite applications.
  • Must have strong self-management and "people" skills to work closely with Motorola Solutions' customers and subcontractors as well as Motorola Solutions sales, engineering, project management, and customer support teams.

Qualifications:

REQUIRED:

  • MUST BE A U.S. CITIZEN
  • Must be capable of obtaining an acceptable adjudication of DOD secret clearance within 18 months of initial employment date
  • Complete standard form SF86 questionnaire and fingerprinting for national security positions
  • Must be willing to obtain CompTIA Security+ or CISSP certification within first 12 months of employment
  • Have a demonstrated comprehensive understanding of IP networks
  • Ability to administer and troubleshoot in an IT-type environment
  • Above average verbal and written communication skills
  • Organization skills and a high attention to detail
  • Proficiency with Microsoft Office products and G-Suite applications
  • At least 5 years in IT, networking, technician, field service, system technician/specialist, radio frequency, or land mobile radio

DESIRED:

  • Comp TIA Network+, MCSE, or CISSP certification
  • Experience with Host Based Security Systems (HBSS)
  • Experience with CAC/PIV authentication based systems
  • Experience developing and executing Motorola ASTRO upgrades is a major plus.
  • 2+ years of experience hands-on with Motorola ASTRO technology including Zone Core, ASTRO Networking, Microsoft Active Directory, MacAfee security suite, MCC7500 dispatch, NICE Logging, IT, LMR, E911, Dispatch or 2+ years of experience in IT, Networking, Radio Frequency, Land Mobile Radio or as a Field Service Technician, System Technician/Specialist

Travel/Location:

  • Travel internationally and domestically up to 75% - 80% of the time is required
  • This position is remote and can be performed from all 48 continental US states.
  • A permanent residence based 60 miles or less from a mid to large class International Airport is required.
  • Ability to obtain/hold a U.S. Passport, International Drivers Permit, and the ability to legally drive and rent a vehicle as needed.

USFGMD Secret -

#LI-MM4

#LI-REMOTE

Basic Requirements
  • 5+ Years experience in one of the following: Electronics Technician, System Technologist, System Manager, or Field Service
  • Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract
Travel Requirements
Over 75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans
  • Medical, Dental, Visionbenefits
  • 401K with Company Match
  • 9 Paid Holidays
  • GenerousPaidTime Off Packages
  • Employee Stock Purchase Plan
  • PaidParental & Family Leave
  • and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.

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