Bilingual Spanish Home Loan Processor

3 weeks ago

Tempe, United States Wells Fargo Full time

**About this role**:
**In this role, you will**:

- Deliver an outstanding customer service experience through regularly updating customers for a consistent, predictable experience.
- Review documentation and obtain missing information.
- Prepare loans for underwriting review and ensure all compliance and underwriting guidelines are met.
- Ensure work performed is consistent with published policies and procedures.
- Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics, including meeting communication touchpoints, scheduled closing dates, and internal service level agreements.
- Act as an escalation point for lower-level Mortgage Processors to resolve issues and provide guidance and training.
- Collaborate and consult with peers, partners and managers to resolve issues and achieve goals

**Required Qualifications**:

- 2+ years of Loan Processing, Customer Service, Loan Administration, Collections, or Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bilingual speaking and listening proficiency in Spanish/English

**Desired Qualifications**:

- Prior mortgage loan processor experience
- Ability to gather, organize, and interpret data
- Ability to navigate multiple computer screens while working on the phone
- Demonstrated comfort and success in voice-to-voice customer service.
- Strong attention to detail and accuracy skills
- Good verbal, written, and interpersonal communication skills
- Experience with proactive problem solving and resolving customer complaints.
- Experience independently driving workload and meeting set expectations.

**Job Expectations**:

- Willingness to work Monday
- Friday 8:00am-6:00pm MST
- Must take and pass required language assessment
- This position is not eligible for Visa sponsorship.
- Willingness to work on-site at stated location on the job opening.
- This position offers a hybrid work schedule.
- Required location(s) listed below. Relocation assistance is not available for this position.

**Posting Location(s)**:

- 1150 W Washington ST., Tempe AZ

Bilingual (Spanish)

**Posting End Date**:
8 Jun 2024

**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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