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Service Desk Technician

2 months ago

Carlisle Barracks, United States A & T SYSTEMS INC Full time

Description:
**Requirements**:
**Essential Duties and Responsibilities**:
1. Provide hardware/software support to multiple users in a WIN10/Off2016 environment

2. Install, troubleshoot, repair and maintain desktops/laptops/MS Surface Pros as well as printers/MFD’s and other ancillary equipment

3. Image/Re-image devices as well as deploy and support either onsite or via remote access

4. Responsible for entering/editing/closing trouble tickets via the ITSM (Remedy) system

5. Provide immediate support to VIP’s and Seminar rooms as well as briefing rooms

6. Provide support to multiple network domains to include commercial network

**Other Duties and Responsibilities**:
2. Provide customers with warranty and other hardware information when needed

3. Assist with the disposal of sensitive items of equipment to include sanitizing of old hard drives

4. Image and support devices with MS Azure for the commercial network

5. Perform other duties as assigned.

**Supervisory Responsibilities**:
None

**Qualifications**:
1-2 years of tier level 1 PC and peripheral installation, upgrade, corrective/preventative maintenance support.

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