Associate Vice President, Operations

2 weeks ago

Austin, United States Greater Austin YMCA Full time

**How You will Powe**r our Purpose (Job Summary)**:
The **Associate Vice President of Operations **is a transformative leader driving the successful execution of organizational strategic outcomes. You oversee operational efficiency and program excellence and create a transformative Y experience that builds loyal members, energizes employees and volunteers, inspires donors, and stimulates growth and innovation at two YMCA Center locations and a product/program line.. You are responsible for leading, coaching, and holding others accountable for creating a transformative Y experience at your assigned centers and programs. You are the chief leader in driving the Y experience in your communities. You will lead your leadership teams (staff and volunteers) in building engaged boards, philanthropy and fundraising, innovation and product development, and community partnerships. In addition to providing oversight of your assigned centers and programs, you will be responsible for association-wide functions, initiatives, and innovation projects.

**How You Will Make an Impact (Essential Functions)**:
**Strategic Leadership & Results (40%)**

**Performance Achievement & Results**:

- Fosters a culture that builds **trust** and treats all team members and colleagues with respect; constructively and immediately deals with **conflict**; gains **commitment** and provides clarity; holds team members accountable and cultivates peer **accountability**; and achieves **results** to meet strategic and operational goals. Models inclusive leadership behaviors and embraces all dimensions of diversity
- Responsible for hiring, coaching, and managing all direct reports and ensuring alignment with association people practices for all positions within their organizational structure.
- Responsible for successful Strategic Plan metrics, Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs) to meet strategic goals and objectives.
- Implements a goal-based leadership approach (OKR methodology) and ensures the development department is actively working towards supporting organizational level objectives and key results. Conducts Cycle Check-ins and the Annual Check-In with direct reports to ensure progress with OKRs, providing ongoing coaching and feedback, and discuss development opportunities.

**Operational Leadership**:

- Oversees membership and program enrollment growth while ensuring a high-quality and transformative Y Experience as demonstrated by net-promoter scores and other experience metrics member satisfaction.
- Conduct regular assessments of program effectiveness and make adjustments as needed.
- Partner with the business administration support group to develop and implement processes and programs for addressing member concerns and feedback.
- Create an action plan using member feedback survey results to continuously improve program quality and satisfaction.
- Conducts quarterly meetings with center and program leadership to discuss other providers in the service areas along with their offerings, value proposition, and key attributes, developing an action plan on how the Y remains relevant in its programs and services.

**Fiscal Management**:

- Leads center and program leadership in developing annual budgets according to association instructions and ensures successful execution of the plan.
- Ensures centers and programs identify growth opportunities, conduct monthly forecasting, and correct financial deficiencies on a timely basis.
- Develops and reviews monthly variance reports with the implementing action plans to stay on plan with the annual budget.

**Marketing**:

- Ensures centers and programs execute all aspects of association and center (program) marketing strategies and
- Regularly promotes Y centers through local media outlets and
- Ensures implementation of internal marketing efforts (i.e., activating staff for referral programs) and consistent social media engagement through branch channels

**Facility Management**:

- Ensure centers are keeping facilities and equipment well maintained, safe and clean, following association guidelines and practices.
- Conducts a monthly walkthrough of centers and quarterly walkthrough with the executive team.

**Community/Board Engagement & Philanthropy (20%)**:

- Enhances the Y's reputation in the community by engaging with partners, businesses, school districts, and other non-profit organizations that are invested in strengthening the community (e.g., serving on the local chamber, building relationships with local, city, and county officials and representatives)
- Assesses community landscape by developing a deep understanding of community-area demographics, keeping a pulse on demographic and external environmental shifts, and local economic trends.
- Drives the cultivation and implementation of community partnerships for assigned centers, programs, and the
- Partners with youth development leaders to build strong partnerships with school districts and other

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