Sales/service Technician

3 days ago

Sugar Land, United States Precision Door Service Full time

Precision Garage Door specializes in residential garage door service. We are locally owned and operated and backed by a national franchise started in 1999. Precision Door Service - A Name You Can Trust. Seeking a sales and service technician for residential garage doors, garage door openers, and related components. The technician provides multiple alternative recommendations for repair and replacement of necessary mechanical and/or electric parts for garage doors. Sells appropriate services or replacement options. Interacts with customers on a daily basis providing them with excellent customer service.

**Benefits**:

- $50-$70k first year expected earnings
- Health Benefits
- 401k
- Company vehicle provided
- Opportunities for growth & development

**Responsibilities**:

- Shows, promotes, and sells products or services using sales strategies and tactics, product demonstrations, and sales techniques
- Coordinates with office personnel to order necessary parts and equipment
- Ensures truck is cleaned, fueled, serviced, and restocked with appropriate materials, parts, and tools prior to the beginning of each workday; verifies address at customer locations
- Reviews work order information for accuracy and completeness before departing for job; contacts customers to communicate estimated arrival time
- Drives to job sites while observing all posted speed limits; uses professional driving techniques whenever operating company vehicles
- Reviews with customer any problems they are experiencing with their garage door, conducts a thorough safety inspection, and makes recommendations for repair and/or replacement
- Provides customer with written price quotes for recommended repairs
- Repairs, rebuilds or replaces appropriate equipment as agreed upon with customer; asks owner if old parts should be left or removed
- Cleans work site thoroughly following completion of service; removes all hand prints from doors; cleans up all trash from job site; sweeps up garage
- Places appropriate stickers on doors and operators
- Ensures job sites are safe and all materials are out of the way upon completion
- Collects payment from customer; ensures appropriate signatures are on all paperwork
- Provides copies of all paperwork to the customer, including but not limited to price quotes, the safety inspection, warranty, required notices, owner’s manuals, and a thank you letter
- Returns all paperwork and payments to the designated office staff the same day as the service or the next morning
- Records all work order site information, notes what actions need to be taken if the job cannot be finished or is not completed; reviews work order information for accuracy and completeness
- Records date and time spent on the job, type and extent of service performed, and all material used with item number and price
- Notifies manager of any injuries sustained while on the job (within one hour); consults with the manager to determine if any injury requires mandatory drug testing and reporting to test facility
- Returns extra material to its appropriate place in the warehouse or truck; places trash in proper containers; ensures doors and gates are closed when leaving
- Restocks truck daily and signs for materials; properly accounts for all materials used
- Notifies supervisor of any required vehicle repairs in writing within 24 hours; hands in fuel and repair receipts regularly
- Provides data for customer billing, payroll, truck maintenance, inventory management, operation expenses and service, and safety and accident reporting
- Provides emergency service to customers as necessary and on demand
- Serves as point of contact for questions from builders and customers; responds to questions in a truthful and pleasant manner; provides product information and upgrade options
- Attends and participates in all required and requested safety meetings and training sessions in addition to weekly company meetings; obeys all safety rules

**Qualifications**:

- High school diploma or GED
- College preferred
- Sales experience
- Technician experience
- Valid driver's license with clean driving record
- Knowledge of principles and methods for showing, promoting, and selling products or services to include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
- Skill in servicing and repairing garage doors, openers, and related components
- Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Skill in giving engaging and effective sales presentations
- Skill in selecting and using appropriate training/instructional methods and procedures when learning or teaching new things
- Ability to provide excellent customer service by assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction
- Ability to give full attention to what other people are saying, take time to understand the points b

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