Design Consultant

4 weeks ago

Corona, United States Tri Pointe Homes Holdings, Inc. Full time

Overview:
**Tri Pointe Homes Inland Empire is looking for an enthusiastic, experienced individual to join our talented group as a Design Consultant.**

**Position Highlights**: The Design Consultant will counsel and direct homebuyers in the selection of all standard and upgrade options to personalize their new home.

**Position Responsibilities**:

- Providing homeowners a professional design experience that will allow them to select available options, discuss finishes and various upgrades to assist in making their dream home become a reality.
- Provide buyers with product information; upgrade options, pricing information within buyers’ budget.
- Handle all revisions relating to color selections and addendum options in a timely and accurate manner with adherence to the cut-off schedule.
- Calculate pricing prepare paperwork for buyers’ review and approval.
- Manage the option selections and act as a liaison between construction, subcontractors, sales, and field.
- Respond to questions and customer concerns from Field, Customer Care, trade partners, and contractors on addendums and color selections.
- Meet or exceed expectations set for customer experience scores and sales goals incentives.
- Delivering revenue, margin, productivity, and customer experience standards in line with Company objectives.
- Ensure all paperwork and diagrams are correct and appropriate for homebuyers, construction, and trade partners.
- Inputs product item numbers into the design specification sheets on the computer and verifies for accuracy.
- Communicate any delays or issues to the Design Center Manager and any other necessary team member(s).
- Attend model walks and community kick-off meetings, as necessary.
- Manage the change order process
- Prepare an accurate schematic drawing for concrete, electrical, plumbing, carpentry, and flooring change order options for Construction Department.
- Providing an elevated customer experience from start to finish per company objectives.
- Other Duties as Assigned.

**Position Qualifications**:

- A Bachelor’s degree in Interior Design or related field or equivalent years of experience is required.
- A minimum of 2 years of experience in a builder design center, retail design center, or previous client-facing design experience with a strong focus on customer service is required.
- Strong numeric orientation is required.
- Strong PC skills required, with a high level of proficiency in Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint, and MS Outlook), Adobe Pro, and internet‐based programs such as Internet Explorer and Google Chrome required. Prior experience with Corrigo, Enterprise‐One/JD Edwards, Sharefile, Docusign, Envision, and Hyphen Solutions preferred.
- Strong written/verbal communication skills.
- Customer service-oriented.
- Possess excellent selling, organizational, leadership, and communications skills as well as excellent interpersonal skills.
- Ability to effectively sell/promote products that contribute to the success of the Design Studio and foster customer satisfaction.

**Compensation & Benefits**:

- ** Base Salary**: The expected base salary range for this position is between $55,300-66,100 per year, depending on experience and skillset. Base Salary is paid bi-weekly, every other Friday.
- ** Commission & Bonus**:This position is eligible for commission payments and a quarterly customer satisfaction cash bonus, which are earned, calculated and paid in accordance with the terms and conditions of the Company’s applicable compensation agreement.
- ** Benefits**: In addition to competitive medical, dental and vision coverage, Tri Pointe Homes provides comprehensive benefits to eligible team members and their dependents, including: Health Savings Account (HSA), full and limited healthcare Flexible Spending Account (FSA), and dependent care FSA options; generous paid time off policies, like vacation, holidays, sick leave, jury duty, bereavement, and volunteer time; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short
- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 6% of team member contributions; adoption, fitness, tuition and worldwide emergency travel assistance; EAP, grief counseling, and estate/will preparation services; and additional discounts and supplementary employee-paid benefit programs.

**At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.**

**Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right t

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