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Security Operations Center Dispatcher

2 months ago

Downers Grove, United States P4 Security Solutions Full time

**OVERVIEW**

The Security Command Center Dispatcher (SOC) is responsible for the safety and security of persons and property by monitoring multiple security systems and physical security functions, detecting and assessing threats, responding to alarms and reporting incidents. The SOC uses a variety of tools such as access control systems, alarm monitoring systems, and video monitoring systems.

RESPONSIBILITIES
- Manage alarm, communications, reporting, video management, and access control functions at multiple locations using a variety of software programs.
- Process, forward and log information from incoming calls and operate after-hours switchboard.
- Log shift activity of various officers / buildings using established systems, processes, and protocols.
- Monitor physical security systems, responding to and/or coordinating responses to safety and security issues at the facility.
- Dispatch security personnel to respond to incidents.
- Facilitate and coordinate information exchange during all emergencies.
- Prepare written reports and distribute to other security staff and clients.
- Troubleshoot minor mechanical and security system errors as they arise, seeking assistance as needed.

KNOWLEDGE, SKILLS & ABILITIES
- Excellent written, verbal, and interpersonal communication skills
- Excellent organizational skills with changing priorities in a fast-paced environment.
- Good knowledge of effective investigative techniques, security systems, including video surveillance, access control, security alarms, and related security equipment.
- Excellent customer service orientation
- Strong problem-solving and reasoning skills
- Unquestioned integrity, ethics, and values
- Strong knowledge of security-related laws and regulations.
- Demonstrated intermediate-level computer skills with Windows, MS Office, and internet; ability to use innovative, wireless technology as necessary at specific client sites.
- Proficiency in utilizing phone systems, voice mail, switchboard related tools, and directories.
- Familiarity with access control and alarm monitoring systems and panels; knowledge of CCTV systems preferred.
- Knowledge of physical security, building, and fire equipment / monitoring systems.

**QUALIFICATIONS**
- 3 to 5 years of prior security / safety / dispatch experience, including at least 2 years supervisory experience.
- State of Illinois 20-Hour Basic Security Officer Course.
- Valid State of Illinois Permanent Employee Registration Card (PERC).

Pay: $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Schedule:

- 8 hour shift
- On call

**Experience**:

- Security: 2 years (preferred)

Work Location: In person

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