Retail Supervisor

2 weeks ago

Tempe, United States LEGOLAND Discovery Centre Full time

What you'll bring to the team:
**Join Our Team as a Retail Supervisor**

Do you have a passion for delivering exceptional guest experiences? Are you ready to lead a dynamic team in creating magical moments for visitors from all over? Look no further - we're seeking a Retail Supervisor to join our team at LEGOLAND Discovery Center and SEA LIFE Aquarium Arizona

**About Us**: At our attraction, we're dedicated to providing every guest with a world-class experience they'll never forget. We believe in embracing our company values and ensuring that each interaction leaves a lasting impression.

**Your Role**: As a Retail Supervisor, you'll play a pivotal role in the day-to-day operations of our retail areas. Your focus will be on maximizing per-cap spends and average transaction values while leading your team to deliver exceptional service.

**Here's what you'll be doing**:

- Being the shining example of excellence on the floor
- Leading and inspiring the retail team to exceed KPI and Mystery Visit targets
- Collaborating with the Retail Manager on labor budgets and schedules
- Assisting with ordering, merchandising, and inventory control
- Supporting revenue goals for our commercial areas
- Serving as an on-duty manager when needed
- Overseeing recruitment, onboarding, and training of retail staff
- Reporting key metrics and inventory levels
- Managing performance and growth through development plans and appraisals
- Ensuring visual appeal and effectiveness of assigned areas
- Handling guest complaints and fostering teamwork through incentive programs
- Maintaining proper coverage and staff utilization
- Leading daily team briefings with attraction SLT
- Completing tasks in our Futura Inventory Management system to support accuracy

Qualifications & Experience:

- High school diploma or GED required; college degree preferred.
- At least 2 years of supervisory experience in retail, visitor attractions, or retail outlets

**Benefits**:

- Excellent health care options (medical, dental, and vision that encourage preventative care).
- Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
- Merlin Magic Pass for friends and family to enjoy the parks & attractions.
- Recognition Programs and Rewards
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities

Pay Range: From USD $18.00/Hr.

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