Spa Receptionist

About Us:
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company

Location Description:
Welcome to the Arizona Biltmore, A Waldorf Astoria Resort, a legendary destination nestled in the vibrant city of Phoenix, Arizona. Proudly part of the Pyramid Global Hospitality portfolio, the Arizona Biltmore offers 703 luxurious guest rooms and an impressive 100,000 sq ft of meeting space. More than just a resort, the Arizona Biltmore seamlessly integrates comfort with career opportunities.

Situated in the heart of Phoenix, the Arizona Biltmore embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.

Join us at the Arizona Biltmore, where your pathway to a fulfilling career is guided by an excellent People First Culture. Here, you're not just part of a professional team; you're an integral part of a historic resort known for its elegance and grandeur. With spacious guest rooms, expansive meeting spaces, and world-class amenities, every aspect contributes to a workplace that reflects the sophistication and luxury of the Arizona Biltmore. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the timeless beauty of the Arizona Biltmore, A Waldorf Astoria Resort

Overview:
A Spa Receptionist, you will be responsible for performing the following tasks, but not limited to, to the highest standards:

- Greet guests upon arrival
- Assist guests and clients in an appropriate and timely manner
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
- Ensure client experience is proficient including bookings, payments, and consultation cards
- Adhere to cash handling procedures
- Interact and communicate effectively with guests, members, team members, and management team
- Upsell with latest departmental incentives
- Report accidents, maintenance issues, or other incidents
- Ensure compliance with all health and safety regulations