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Host/hostess - Concierge

4 months ago


Pearland, United States RISE Association Management Group Full time

**Company Vision**

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. **Our core purpose is to be of service to great communities and the people who lead them.** We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.

We are problem solvers and business managers who just happen to be in the business of community association management. Together, we’re capable of so much more. Together, we RISE.

**Our Core Values**:

- Honoring Commitments
- Precision
- Unquenchable Curiosity
- Stewardship
- Being a Great Partner
- Inspire Others with Your Attitude
- Finding A Way, despite any obstacles
- Taking Ownership

We are looking to hire an effective Host/Hostess - Concierge within a Single Family Community.

This is a part time position. $12.60 per hour. Average 19 hours +.

Host/Hostess's usually work 3-4 days each week. Shift Hours available are usually 4PM-10PM or 10AM-4PM during the weekdays, Saturday shifts are from 8AM-3PM or 3PM-10PM and Sundays 1pm-6pm. Full month schedules are provided the month prior.

CountryPlace is a very active 55 and older community. This is not a typical restaurant host/hostess position. A portion of the responsibilities will require the Host/Hostess to provide light administrative work as well.

This position requires Saturday availability. We have a small team of workers, so we need someone reliable with their own form of transportation. Morning shifts on the weekend include unlocking the building, making coffee/lemonade, doing a walk-through of the building, and making sure everything is in order, all doors unlocked. In the evening part time staff shut everything off, clean up and take trash out then close the building, ensuring all doors are locked.

Additional responsibilities include setting up rooms for various resident activities with folding tables and chairs. Most set ups are small, however there are days where staff does larger event breakdowns.

Since part of the job requires setting up and/or taking down event folding tables and chairs, employees must have the ability to lift minimum of 30lbs without assistance. Must have the ability to move back and forth or stand for various lengths of time.

**Must be at least 18 years of age. Must have High school Diploma or GED. Must have own form of transportation.**

Starting pay is $12.60 an hour.

**Job Type**: Part-time

Schedule:

- Day shift
- Evening shift
- Weekend availability is required.
- Holidays off - Easter, Thanksgiving, Christmas Eve, Christmas Day, New Years, Labor Day.

Ability to commute/relocate:

- Pearland, TX 77584: Reliably commute or planning to relocate before starting work (required)

The Concierge will focus to ensure that each encounter with a resident is coupled with superb customer service. The concierge position is fast paced, demanding and requires a high level of time management and problem-solving skills.

**Duties include but are not limited to**:

- Demonstrates superior customer service at all times and a genuine desire to serve.
- Warmly greets and directs residents and guests arriving to or departing from the property.
- Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property.
- Reviews access control cameras frequently and reports any suspicious activity according to the Front Desk procedures.
- Handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages, answering questions, making recommendations, and making arrangements on items such as transportation,restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community
- specific services.
- Possesses and in-depth knowledge of the attractions, nightlife, and special services of the surrounding area i