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IT Technician I
4 months ago
Description:
**About CLS Health**
CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians
**Job Overview**:
We are seeking a dedicated and skilled Level I - II Technical Support professional to join our dynamic team focused on providing seamless technical assistance within our healthcare clinic environment. As a Level I - II Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of clinic-specific technology, allowing our healthcare professionals to deliver optimal patient care.
**Responsibilities**:
- Installing: Assembling and configuring hardware and peripheral components for workstations, encompassing tasks such as setting up monitors, desktops, and printers.
- Troubleshooting: Diagnose and resolve hardware, software, and networking issues to maintain a reliable technology infrastructure.
- Ticket Management: Log and manage support requests through a ticketing system, ensuring timely resolution and documentation of all issues.
- Communication: Clearly and concisely communicate technical information to non-technical users, fostering a collaborative and supportive environment.
- Documentation: Maintain accurate records of hardware configurations, software installations, and troubleshooting procedures to enhance support efficiency.
- Collaboration: Work closely with IT professionals and healthcare providers to address technical challenges and implement solutions.
- Security: Ensure compliance with healthcare data security and privacy regulations, such as HIPAA, to safeguard patient information.
- Travel to other CLS Health locations
**Benefits**:
- 401(k)
- 401(k) matching
- Dental Insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
**Requirements**:
- Must have CompTIA A+ and preferably Network +
- Technical Proficiency: Strong understanding of clinic-specific software, medical devices, and general IT systems.
- Customer Service: Excellent customer service and interpersonal skills, with the ability to assist users of varying technical backgrounds.
- Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
- Communication Skills: Clear and concise communication skills to explain technical concepts to non-technical users.
- Documentation: Ability to maintain accurate and detailed documentation for troubleshooting procedures and support activities.
- Team Collaboration: Work effectively as part of a team, collaborating with IT professionals and healthcare staff.
- Adaptability: Ability to adapt to new technologies and workflows in the healthcare environment.
- Regulatory Compliance: Understanding of healthcare data security and privacy regulations, especially HIPAA.
